BUCHAREST, ROMANIA, December 15, 2015 – A German global managed hosting systems provider has chosen Conectys for outsourced, high-level NOC services and support for B2B customers.
The tech client delivers tailored IT services, guaranteed uptimes and fully-qualified 24/7 support. Gearing up for expansion, the company analysed the benefits of outsourcing to an external contractor and investigated partnership opportunities.
Conectys stood out both through its NOC-related expertise, but also through its ISO 9001 process certification, PCI compliance, and deployment of automation via its proprietary operating system (ConectysOS) that provides the framework for the company’s BPaaS transformation.
As the outsourcing provider of choice, Conectys will be deploying a three-stage support project that will grow in complexity over the span of the collaboration. Conectys’ highly responsive NOC teams will play an important role in the management of the modern distributed information systems developed by the client. They will facilitate chat-based conferencing and troubleshooting support within SLAs, acting as a liaison between the client’s and their customers’ tech teams, helping translate improvements from ideation to action plans.
The outsourced Network Operations Center will cover nearly all the end-clients’ requests, ensuring proactive 24/7/365 monitoring of Linux server boxes, operating Apache and MySQL servers, performing security updates and regular deployments.
Conectys’ deep Linux administration integration, proven 24/7/365 NOC services, ability to use the client’s platform and setup flexibility, the client’s engagement in co-developed training sessions, as well as the overall documentation streamlining process are clear signs of a strong, mutually-beneficial business relationship between the outsourcing vendor and client.
With this addition to its portfolio, Conectys seeks to deepen its technical expertise while supporting the well-known global infrastructure management provider in its expansion to new markets.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taiwan, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2015 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.