BUCHAREST, ROMANIA, December 18, 2015 – Conectys, the leading multilingual and multicultural BPO service provider, today announced it has broadened its client portfolio with the addition of a German automotive specialist manufacturing air suspension systems for luxury automobiles.
The collaboration aims to provide multilingual high touch support services to match the excellent quality of the client’s products. Conectys will act as an extension of the client company, delivering Level 1 and Level 2 customer support and tech support to B2C and B2B clients in the automotive industry. Conectys will support end-customers in English, French, Spanish and Italian, with a team of agents handpicked for their customer-centric attitude and deep affinity with the auto sector.
After a decade of positioning Customer Experience at the forefront of its brand growth, the German company chose Conectys as their first outsourcing partner by virtue of the latter’s experience in servicing premium brands, its multilingual capabilities and fully transparent, private, cloud-based technology. The client will reap the entire stack of benefits of the provider’s scaling capacity and pricing model based on SLA-focused commitments and costs aligned to volume. The outsourcing vendor is ISO 9001:2008 certified, PCI DSS compliant and NOA Life Cycle aligned, helping its client achieve superior process and knowledge consolidation through a streamlined onboarding roadmap.
The decision to outsource to a multilingual services provider is part of the client’s strategic plan to expand to new European markets, with Scandinavia and Central and Eastern Europe among the future destinations.
Conectys welcomes its new partner and the opportunity to deepen its vertical knowledge in the automotive industry while delivering the excellent BPO services it is known for.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taiwan, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2015 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.