We believe in full transparency.
As a Conectys partner, you gain full access to our proprietary contact center platform(ConectysOS). With its help, you can keep track of Key Performance Indicators and Service Levels in real-time. You see what we see! Customer feedback tracking allows your operations and product teams to understand the impact of product and policy changes as they happen, through the measure of the, Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES), and First Contact Resolution (FCR).
Flexible APIs allow reporting integration with your current systems or 3rd party platforms of your choosing.
Offered free of charge, ConectysOS offloads your cash-flow of heavy licensing costs while enabling premium customer insights.