LAS VEGAS, NEVADA – February 29, 2020 – Conectys was presented with a Silver Stevie® Award in the Contact Center or Customer Outsourcing Provider of the Year category in the 14th annual Stevie Awards for Sales & Customer Service last night.
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.
The awards were presented to honorees during a gala banquet on Friday, February 28 at Caesars Palace in Las Vegas, NV. More than 600 executives from the U.S.A. and several other nations attended.
Over the past 16 years, Conectys has become a recognized market leader in flexible and consultative Outsourcing Services, supporting customers from all regions of the world in all mainstream global languages. In 2019, the company had some notable accomplishments:
- Conectys grew from 993 global employees to just over 1,600, for an overall growth of 60%.
- Similarly, in the past 16 months, Conecty has nearly doubled their global delivery center footprint, moving from 6 to 10 locations: Istanbul, Turkey, and Poznan, Poland — came online, followed by Lisbon, Portugal and the Iloilo facility in the Philippines, which initially activated operations in October 2018.Conectys also grew fiscally in 2019. After triple-digit growth in 2018, 103% revenue growth for 2019 vs. 2018 followed.
- The company increased active client roster by 25%.
Conectys’ 2019 client NPS score is a tremendous 94; anything above 30 is considered elite space.
- ConectysOS, a proprietary customer relationship management platform , saved active contact center outsourcing clients nearly $1,000,000 USD in 2019 alone.
- Conectys Content moderation outsourcing services scale to over 700 native moderators, servicing some of the largest high-tech and social media companies globally
- New operational sites in Europe and the Philippines were setup on-demand, in close collaboration with clients, demonstrating Conectys ability to deliver turn-key solutions for hypergrowth brands with international ambitions.
Further strengthened the company ability to enable hypergrowth start-ups achieve customer loyalty at scale by implementing a PCI DSS compliant Customer Experience outsourcing solution for one of the fastest growing FinTech startups in Europe,
“Conectys is now a better-equipped company, armed to be successful in a fiercely competitive market. We have a more diversified geographical footprint and have invested extensively in a stronger global team, helping our clients with speed of delivery, brand quality, best-in-class onboarding, and cost savings. Our growth this year and excellent customer satisfaction scores speak for themselves.” said Arnold Cobbaert, Conectys CEO.
“Stevie Award winners from around the world should be very proud of their achievements. The judges were impressed with the vast range of nominations submitted for 2020 and have agreed that their accomplishments are worthy of public recognition,” said Stevie Awards executive chairman, Michael Gallagher.
Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/sales.
Conectys is a global call center outsourcing and content moderation provider for companies looking to rapidly scale. We are not a transactional partner. We co-create strategic programs with our clients to make sure they are dependable, flexible, and quick to market. Our 10 global delivery centers and proprietary software help ensure success. We’ve been growing since 2004 and love to bring on new challenges and new clients.
About the Stevie Awards
Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.
Sponsors of the 14th annual Stevie Awards for Sales & Customer Service include HCL Technologies, Sales Partnerships, Inc., and ValueSelling Associates, Inc
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation, and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry-recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management, and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO Firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.