BUCHAREST, ROMANIA, January 18, 2017 – Conectys is pleased to announce it has been shortlisted for the CEE Shared Services and Outsourcing Awards 2017. The global Business Process Outsourcing provider was nominated for the title of BPO Firm of the Year, a title holding the utmost recognition at the CEE Shared Services and Outsourcing Awards.
300+ guests and over 50 international firms are expected at the 5th edition of the CEE Shared Services and Outsourcing Awards Gala on February 2, in Warsaw, Poland.
CEE-headquartered, Conectys was shortlisted following its exponential growth both regionally and globally, for its industry leading client NPS rating and innovative Business Process as a Service technology. Last year alone, the company added a 6th operational site by expanding to APAC, grew its headcount by 40% globally and completely redesigned its technology backbone, ConectysOS. With built-in automation and seamlessly integrated global delivery, ConectysOS created significant cost savings as well as transparency and agility for Conectys’ clients.
“We are honoured once again to be a frontrunner among the nominees for the CEE Shared Services and Outsourcing Awards. 2016 has been a tremendous year for Conectys and our clients. We won 4 BPO awards, went truly global, servicing Europe, the Americas and APAC regions while growing by over 107% in our Philippines centre and over 40% globally. Over three thirds of Conectys’ clients adopted ConectysOS, enabling real-time NPS /FCR /CES customer insights for process redesign and agile customer satisfaction. I look back at 2016 with a proud smile and I’m highly confident in a successful 2017 for our employees, current and future clients.” said Arnold Cobbaert, Conectys’ CEO.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taiwan, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2015 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.