BUCHAREST, ROMANIA, JUNE 14, 2016 –Conectys, the global provider of multilingual outsourcing solutions, today announced that it will be increasing its headcount by over 40% in 2016, resulting from the growth of existing clients and from new client wins.
Another client is in the High Tech & Telecommunications space, a global provider of internet services in the premium segment of the hospitality industry. Conectys is their partner offering 24/7 global multilingual Customer Support and Technical Support services for High Speed Internet Access solutions used by business and leisure travelers in most of the top four and five-star hotel brands in EMEA, Asia and the Americas.
The drivers of this growth are Conectys’ mix of smart locations, excellent talent, as well as its famed “Full Transparency: you see what we see” principle.
Other market differentiators are Conectys’ partnered approach, certified processes (PCI DSS and ISO 9001), and unique business intelligence data provided through its as-a-service technology, ConectysOS.[/fusion_highlight] This platform elevates consumer experience and loyalty by giving Conectys’ clients a real time view of the Net Promoter Score (NPS) and customer satisfaction, coupled with extensive reporting and auto Service Level Agreement (SLA) monitoring. Customer journey mapping, as well as product and process changes are therefore based on real-time consumer feedback, bringing unrivaled insight, accuracy and speed in product and marketing decisions.
“We are delighted to be able to announce this level of contractually committed growth so early in the year. We look forward to increasing our employee base and look forward to adding new talented multilinguals to our growing global backbone of dedicated Conectysians”, CEO Arnold Cobbaert said. “It’s with the determination and passion of our employees and with our clients’ trust that Conectys continues to disrupt the traditional outsourcing models.”
Supporting over 35 different languages, Conectys currently has 1,100 operational seats in six offices around the globe.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.