BUCHAREST, ROMANIA, March 25th, 2016 – Conectys, the global Business Process Outsourcing provider, today announced that it has passed the yearly ISO 9001:2008 certification with flying colors.
The ISO 9001:2008 audit monitors that companies in all industries are consistently meeting client’s applicable statutory and regulatory requirements, while also exceeding performance levels by effectively applying their Quality Management System (QMS). Conectys has been found with zero non-conformities by the 3rdparty auditors and is well underway to a successful transition to the new version of the standard, ISO 9001:2018.
It is the ninth year in a row that Conectys’ quality approach and processes achieve ISO 9001 certification, validating the maturity of its QMS and demonstrating the company’s dedication towards excellence in the outsourcing industry and to delivering premium quality services to its clients.
“We are very pleased to have passed the yearly ISO 9001 audit for the ninth year in a row,” said CEO Arnold Cobbaert. “Our multilingual, up-skilled teams and our clients deserve the best. This is why we’ve invested in over ten certified auditors and conduct bi-annual internal audits, to ensure our processes deliver the right balance between simplicity and rigorousness. We are also committed to go above and beyond our clients’ expectations, which is why we’ve extended our premium Quality Management System to all our global locations.”
The ISO 9001:2008 certification compliments Conectys’ COPC CX alignment, ITIL certification, NOA Lifecycle alignment, as well as its PCI DSS compliance.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.