We’re thrilled to announce we’ve signed an engagement with one of the leading business review sites in the world. Conectys will deliver multilingual, outsourced content moderation across over three billion views per month.
The client’s accelerated growth over the past three years had exceeded the internal capacity to moderate their global communities safely and swiftly. It needed a strategic partner who could deliver high-quality moderation services at scale while maintaining cost optimization.
In the evaluation process, Conectys stood out to this industry leader, in part because:
- Our Geographic value: We’re strategically-dispersed locations (Conectys currently has 10 global delivery locations + WfH capabilities)
- Our broader track record: We’ve deployed 1,200+ moderators in the past six years alone on similar projects.
- We’re multilingual and multicultural: Conectys provides client moderation services in 35+ languages.
- Our tailored solutions: We don’t operate with clients as “plug and play” or simply order-taking. We co-create and customize the moderation strategy; we become consultative partners.
- Our Scalability and flexibility: Our moderators are both on-site and work-from-home (currently 99.9% are WfH, although, within summer 2020, that will shift back to a mixed model).
- We’re platform agnostic: Conectys can work with your pre-existing tech and process
- Our process expertise: We offer custom training and quality programs; as a result, our retention numbers are frequently higher than competitors.
For this engagement, the recruitment, hiring, training, and operations will all be run from the Philippines. We’re proud to say we’re meeting all launch timelines despite the COVID-19 global pandemic.
At Conectys, we always look forward to serving new clients, expanding our global expertise, and securing success for organizations in multiple industries. We greatly look forward to this partnership.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation, and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry-recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management, and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO Firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.