BUCHAREST, ROMANIA, August 19 – Conectys, the global provider of multilingual outsourcing solutions, today announced that it has been shortlisted for the “European Automation Project of the Year” at the 2016 EOA Awards.
This nomination is based on Conectys’ proprietary, cloud hosted Customer Contact management platform, ConectysOS. By using the platform, clients are able to track SLAs and CSAT (such as Net Promoter Score, Customer Effort Score and First Contact Resolution) indicators in real time, with targeted Detractor and Promotor analysis driving deep insight, critical to informed and swift client policies and product changes. The technology also enables Conectys to target agents individually with customized coaching in order to improve nesting period, decrease handling time and, ultimately, boost overall customer satisfaction while decreasing operational costs for its clients.
This is the third consecutive year in which Conectys has been shortlisted for an EOA award. The company has previously won the titles of European BPO Contract of the Year 2014 and European Outsourcing Service Provider of the Year 2015. If won, the European Automation Project of the Year 2016 would be Conectys’ 11th award in the past three years.
In its seventh year, the EOA awards bring together some of Europe’s top outsourcing providers. Companies and individuals who’ve demonstrated excellence in the outsourcing industry over the last year will be recognized and celebrated, and best practices will be rewarded. The winners will be announced at the EOA awards ceremony, which will take place in Sofia, Bulgaria, on October 6th, 2016.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.