Iloilo, Philippines April 3rd, 2018 – Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announced that it has opened its seventh global delivery site and second in the Philippines. The new facility, based in Iloilo, further extends the Philippines operations with 550 operational seats. With this addition, Conectys now has 1100 total seats in the Philippines. Iloilo builds upon Conectys’ global outsourcing services and delivers accent-free English for the North American market as well as Asian and European languages including Mandarin Chinese, Japanese, Indonesian, German, French, and Spanish, extending Conectys’ multilingual and multicultural delivery capability to more than 35 global languages.
Conectys now has more than 1850 operational seats across its seven centers in Romania, Belgium, Taiwan, the U.S. and the Philippines, reinforcing its ability to handle global, multilingual and culturally compatible outsourcing operations for challenger brands and established organizations.
The new facility is state of the art and equipped for business continuity, including power backup, real-time automated failover, load balancing between sites and real-time replication of critical data. The facility is also fully PCI DSS compliant ensuring the secure processing of payment transactions. Security is further strengthened with biometric access systems.
“The new Iloilo site is instrumental to our client’s growth strategy. From our experience in the region, we found that Iloilo provides an excellent labor pool, superior employee retention, a lower cost of service, and has a lower propensity to natural disasters compared to other more saturated locations in the Philippines, such as Manila and Cebu”, said Arnold Cobbaert, CEO of Conectys. “With our new Iloilo center, we continue extending our global delivery footprint and we broaden our access to talent. We are excited to continue to build upon our success in the Philippines.”
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taiwan, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2015 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.