Bucharest, Romania – October 25, 2017 – Conectys, the global leader in multilingual and end-to-end outsourcing solutions, today announced that it has partnered with one of the global leaders in dockless bike sharing services. Conectys will provide localized, multi-lingual support to the company’s international customer base in Europe, Asia, Australia, Latin America, and North America. Conectys will start with 8 languages – English, French, German, Spanish, Korean, Italian, Japanese and Hindi supported from three Conectys sites based out of Romania, Taiwan, and the Philippines.
The collaboration entails Conectys providing customer service and general technical support through multiple channels including voice, email and socially via Facebook. This solution also includes deploying ConectysOS®, Conectys’ patented all in one Contact Center SaaS. This will allow full integration and management of voice communication, omni-channel quality programs and real-time customer experience data such as the Net Promoter Score (NPS), First Contact Resolution (FCR) and Customer Effort Score (CES).
The client is rapidly growing and at the forefront of developing the next generation of urban and Earth-friendly transportation resources. The clients’ ground-breaking technologies, combined with bikes resulted in a green carbon reducing solution to the issue of congestion that often plagues heavy populated cities. As an example, the technology requires a scan of a sophisticated QR code to unlock the bike. The technology also is designed to allow individual users to report bike locations and also tracks bike location. Considering the scope of their business, in choosing an outsourcing partner, the client looked for scalability, language support, solid customer-centric technology and processes, value-added insight and innovation. With support from Conectys, the client aims to address the budding opportunity that is connected with city transportation, environmental factors, convenience, and affordability by creating innovative bike sharing solutions allowing riders convenient ways to travel.
“As company that proudly supports and advocates for the environment, we are proud to partner with a company that shares similar values in ecological legacy,” said Arnold Cobbaert, CEO, Conectys. “Our strategic global positioning is poised to provide the appropriate levels of service needed for our client’s engagement in the internet of things, bike sharing, as well as tapping into new markets.
Our family is growing, and we are excited to provide the support and insight of experienced teams, award-winning customer-centric service, and an engaging approach to solutions and partnering”.
Conectys and its new partner are confident that their strong, environmental-oriented cultures, passion for innovation, and superior customer care will continue to fuel their pioneering support services globally.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taiwan, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2015 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.