February 25, 2017 – Conectys, the recognized leader in multilingual and multicultural outsourcing services, today shares that it has received a Silver “Stevie” award in the category of “Contact Center or Customer Service Outsourcing Provider of the Year.” This comes on the heels of a Gold “Stevie” win in the same category for 2016.
Being awarded with this level of recognition two years in a row demonstrates the global footprint that Conectys has established in the outsourcing and business world. By delivering top tier results to an array of clients around the world, Conectys has set itself apart from other BPO vendors.
The Stevie award for 2017 was specifically given to Conectys for a variety of reasons, including its high customer satisfaction scores. For example, Conectys’ CSAT average was 82%, 85% of clients stated they would recommend Conectys to business partners and Conectys consistently enjoys industry leading NPS scores (consistently over 70 in North America and over 50 in Europe). Furthermore, the company experienced impressive revenue growth (14% year-over-year), and grew its global headcount by 40%.
“I’m so proud of our team for earning this award for a second year,” says Arnold Cobbaert. “Our chief goal at Conectys is to wow our customers and help them succeed wildly, and this award is proof we’re doing that. We’re thankful to all the brands that entrust us with their BPO needs, and eager to keep earning that trust by continuing to provide stellar customer service.”
Conectys was also given this award because of how its own cloud-based contact center platform ConectysOS has performed internally – and for clients. Case in point: Conectys was able to reduce operational overhead by 15% by streamlining training, QA, recruitment and delivery through real-time measuring of customer satisfaction in ConectysOS. And offering ConectysOS free of charge to customers resulted in $360K combined annual client savings within one year.
This award is also a significant nod to Conectys for its high standards and compliance in security and technology. The company extended its ISO 9001:2015 certification, prioritizes PCI compliance and boasts 90+% COPC CX.
Conectys is proud of all that it has done to improve and innovate, while empowering customers to succeed at the same time. This award is further proof of all of these achievements, and the company is grateful for the industry recognition.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taiwan, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2015 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.