ROMANIA (Jan. 2019) —Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announces it has begun operations in Lisbon, Portugal. The rapidly growing business process outsourcing (BPO) provider selected Lisbon primarily for its talent pool of multilingual and highly skilled professionals, as well as its prime location and competitive costs. The city is also known as a millennial and innovation hub, which complements Conectys’ agile and innovative culture. With this new location, Conectys is able to tap into Lisbon’s impressive workforce, tenured in customer experience (CX), IT, media and BPO services, and pass the benefits on to clients.
Additionally, Conectys chose Lisbon due to its 36,000 annual university graduates and flexible labor code. The education of the city’s 2.8 million population and its growing attractiveness as an expatriate destination translates into an abundance of talent and skill. Lisbon is also known for its political stability, and the new Conectys site in this region has led to partnership agreements with cities such as Haimen, Peking and Malacca City. This new Conectys location is proximal to the center of the city, and only 20 minutes from downtown. The offices are in a seven-floor facility, with one entire floor dedicated to employees’ relaxation and leisure.
“We’ve seen in the last year how our commitment to customers and top tier quality has fueled our growth, and our new Lisbon location is further proof of that,” says Conectys’ CEO Arnold Cobbaert. “The blend of skilled and multilingual talent in this city, coupled with its political stability and relocation attractiveness, made Lisbon ideal for us in every way. We’re looking forward to the additional capacity these 600 seats give us and our clients and being able to maximize yet another strong global Conectys site.”
Lisbon is unique in that its workforce has a deep proficiency in foreign languages and cultural understanding. Its numerous international schools provide native-level official education in several languages including English, French, German, Spanish and Italian. And while Portugal’s official national language is Portuguese, English is mandatory from primary education onward so the workforce is rich in multilingual native speakers. Within Conectys’ Lisbon office, Brazilian Portuguese is readily available for customers who need to expand to Latin America.
Conectys is hiring now and offers relocation packages. The company is recruiting team members who speak English, French, German, Spanish and Italian, and looking to fill positions in recruitment, project management, quality, customer service and more. Interested applicants can learn more here: https://www.conectys.com/careers.html.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.