ROMANIA Jan. 2019 — Conectys, a leader in multilingual outsourcing services, announces record-setting annual growth during FY 2018, doubling in size to where it stands currently with a global employee count of 1,400. This progression has further strengthened Conectys in its specialization, efficiency and global reach. Conectys also expanded into five new strategically chosen locations, including Dallas, Texas in the United States; Iloilo, Philippines; Istanbul, Turkey; Poznan, Poland; and Lisbon, Portugal in order to further meet customer demand and extend service offerings.
“Our growth has been astounding in the last year,” says Conectys’ CEO Arnold Cobbaert. “It’s really a testament to the hard work the Conectys team puts into constant improvement and stellar service quality. You don’t grow at this pace by accident. We’ve also earned a strong global reputation, thanks to our specialized team members and commitment to helping our clients achieve their business goals. This is how we partner with our clients: ‘What is your business goal? Let’s get you there.’”
What’s more, Conectys brought numerous high-caliber new clients on board in 2018. One of these clients is a hyper-growth FinTech company, engaging the company for multilingual customer experience (CX) solutions. Another notable addition is one of the largest social media platforms worldwide, partnering with Conectys for multilingual and culturally aligned video and image moderation services.
These two clients, along with numerous others, are a key reason why Conectys’ growth rate for 2019 is predicted to continue to be strong. To learn more about Conectys’ services, please visit https://www.conectys.com/services/.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.