BUCHAREST, ROMANIA, March 29, 2016 – Conectys, the outsourcing trailblazer with over a decade of sustained excellence in providing global BPO services, is honored to announce it received the distinction of Best Medium Call Center at the 2016 Romanian Contact Center Awards.
The Awards Gala took place on March 18th at the Marriot Hotel in Bucharest, Romania, as part of the 13th edition of Customer Care Conference & Expo. This year’s event rewarded top Romanian and global service providers for their outstanding results and innovative business strategy and vision.
Conectys is delighted to be recognised for the second time as the Best Medium Call Center after its successful debut with the Romanian Contact Center Awards in 2014. Conectys was distinguished for its leadership in the region and globally, which resulted not only in a double-digit growth in revenue, headcount and seat growth throughout 2015, but also with the development of new innovative employee procedures and engagement programs.
The company also differentiated through its relentless focus on transforming the outsourcing industry and Customer Experience strategies from their legacy “black box” configuration to a collaborative and open Business Process as a Service (BPaaS) paradigm. ConectysOS, a proprietary Customer Experience platform has enabled Conectys clients to better understand and adapt to consumer demand, reduce their reaction speed from weeks to hours, and outpace competitors on customer engagement. As omni-chanel and personalization are key to Customer Experience, Conectys integrates multilingual, real-time Net Promoter Score, Customer Effort and Customer Satisfaction metrics, enabling new levels of critical insight from the consumer’s perspective.
We are also very proud to announce our 2nd award at the event with , being named “Business Acumen in Contact Center Industry” title. “Our purpose is to make our clients successful by facilitating and accelerating their international growth through excellent Customer Experience in 35 languages. We are honoured to receive this award as recognition of our strong growth and commitment to our clients and BPO best practice.” he said, adding that “I am also very proud to be distinguished the Business Acumen in Contact Center Industry title. It tells a lot about Conectys’ commitment to invest in its employees’ development and about the invaluable benefits of promoting a culture of empowerment, transparency and ethics.”
Conectys has achieved 10 industry awards in the past 3 years. At the beginning of 2016, the company was awarded a global Gold Stevie® Award for the “Contact Center or Customer Service Outsourcing Provider of the Year and BPO Firm of the Year at the 2016 CEE Shared Services and Outsourcing Awards.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taipei, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2018 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.