Omnichannel Outsourced Contact Center
Helping Chinese companies scale globally & reduce costs with our omnichannel, 24/7/365 customer service outsourcing in over 35 languages.
Omnichannel, Multilingual Customer Service
Conectys delivers a wide range of customer service outsourcing solutions to Chinese clients. Scalable, flexible, and low-cost, we handle multiple channels for Chinese clients including call, e-mail, ticket, chat, mail, and social media services.
We service clients in over 35 languages from our locations in Romania, Belgium, Philippines, United States, Poland, Turkey, Portugal, and Taipei as well as through a robust Work from Home team.
Customer Service Solutions
In today’s hyper-connected world, we are dedicated to providing award-winning service — we have won dozens for customer service, sales, and outsourced call centers — wherever your customers are and through channels most relevant to them.
We stand behind our abilities to provide not only excellent cost-reducing services but our ability to increase Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and First Contact Resolution (FCR) scores.
All of our call center outsourcing solutions offer the full extent of our multilingual capabilities, and decades of BPO and KPO experience across billion-dollar brands and industries.
Because of that experience, we can help you expand and adapt customer service best practices to targeted geographies. We are the backbone of your growth plans.