Multilingual Outsourced Call Center
Helping Chinese companies scale globally & reduce costs with our omnichannel, 24/7/365 call center services in over 35 languages.
CALL CENTER SERVICES
Conectys delivers a wide range of contact center services and call center outsourcing solutions to some of the largest Chinese brands in existence. We service clients in over 35 languages from 10 locations, including one in Taipei.
From Virtual Assistance to Customer and Technical Support, we have the outsourced call center service package to provide amazing Customer Experience (CX) services.
All our call center outsourcing solutions offer the full extent of our multilingual capabilities and decades of BPO experience across billion-dollar companies and high-growth, high-tech industries. For Chinese companies looking for services to help them expand globally, there’s no better partner than Conectys.
We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, Japanese and more – all for seamless communication across cultures.
Customer Service Outsourcing
Get award-winning multilingual customer service solutions designed to deliver exceptional Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES) and First Contact Resolution (FCR) results that win and retain customers.
Tenured, Customer-Centric Teams
Omni-channel (voice, email, web, chat, social, SMS)
Low Cost, Flexible Delivery Models
Real-Time Reporting, Full Transparency
Turn-Key Solutions
Access to ConectysOS® the Automation Finalist of the Year CRM Free of Charge
Technical Support Outsourcing
Get award-winning multilingual technical support solutions that offer the right expertise where you need it and tailored to support multiple channels in a broad range of technologies and audiences.
24/7/365 availability
ITIL, ISO 9001:2015 and COPC CX compliant
Low cost, flexible delivery models
Pay-As-You-Go
1-3 level technical support
Pre-trained agents for client-specific technical support issues
Managed Services Pre – and After – Sales technical support
System and Account Management
Market Research
Easily gauge global and local market trends and buyers so you are always two steps ahead of the competition. Great for expansion efforts, as well — we can help you adapt call center best practices to new markets that you target.
Market Research
Database Cleaning
Customer Surveys
Experienced Multilingual Interviewers
Predictive Dialing Technology
Modern Calling Platform
Virtual Assistant
Get multilingual human call answering service solutions that meet your availability needs and budget.
20+ Languages, 24/7 Availability
Call Qualification
Incoming Call Handling
Call Forwarding & Documentation
FEATURED CLIENTS
Why Conectys?
Digital-first thinking
Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?
Consultative partner
We regularly co-create strategies with clients and inform product/sales decisions.
Global Outsourcing Partner
13 locations, 35+ languages, WFH agents, and 24/7 availability.
Flexible
Pricing models, staffing models (up/down seasonal demand), training approaches, and more.
Perfect team, professional approach, very satisfied
Human Resource Executive, Automotive Manufacturing
Conectys is an excellent partner, especially given our own rapid development and growth as a business
Director of Operations, Internet Service Provider
Excellent growth for the company and evidence of building the necessary resources to accommodate that growth
Judge, Stevie Awards
Our clients customer experience improved considerably. Highly recommend
CEO, Sports Monitoring Instruments
An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business
Project Manager, Global Payments Solution Provider
I’m a Conectys promoter.
CEO, Luxury Automotive Manufacturing
Talk to an Expert
Learn more about how Conectys can create a tailored solution for your call center service needs, allowing you to scale globally and reduce costs while enabling your internal team to focus more on customers and business growth.