Multilingual Outsourced Call Center

Helping Chinese companies scale globally & reduce costs with our omnichannel, 24/7/365 call center services in over 35 languages.

CALL CENTER SERVICES

Conectys delivers a wide range of contact center services and call center outsourcing solutions to some of the largest Chinese brands in existence. We service clients in over 35 languages from 10 locations, including one in Taipei.

From Virtual Assistance to Customer and Technical Support, we have the outsourced call center service package to provide amazing Customer Experience (CX) services.

All our call center outsourcing solutions offer the full extent of our multilingual capabilities and decades of BPO experience across billion-dollar companies and high-growth, high-tech industries. For Chinese companies looking for services to help them expand globally, there’s no better partner than Conectys.

China Call Center Services

We speak English, German, French, Spanish, Italian, Dutch, Portuguese, Polish, Czech, Romanian, Hungarian, Bulgarian, Russian, Greek, Turkish, Arabic, Swedish, Norwegian, Finnish, Danish, Mandarin Chinese, Japanese and more – all for seamless communication across cultures.

Customer Service Outsourcing

Get award-winning multilingual customer service solutions designed to deliver exceptional Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort (CES) and First Contact Resolution (FCR) results that win and retain customers.

  • Tenured, Customer-Centric Teams

  • Omni-channel (voice, email, web, chat, social, SMS)

  • Low Cost, Flexible Delivery Models

  • Real-Time Reporting, Full Transparency

  • Turn-Key Solutions

  • Access to ConectysOS® the Automation Finalist of the Year CRM Free of Charge

Technical Support Outsourcing

Get award-winning multilingual technical support solutions that offer the right expertise where you need it and tailored to support multiple channels in a broad range of technologies and audiences.

  • 24/7/365 availability

  • ITIL, ISO 9001:2015 and COPC CX compliant

  • Low cost, flexible delivery models

  • Pay-As-You-Go

  • 1-3 level technical support

  • Pre-trained agents for client-specific technical support issues

  • Managed Services Pre – and After – Sales technical support

  • System and Account Management

 china multilingual outsourced call center

Market Research

Easily gauge global and local market trends and buyers so you are always two steps ahead of the competition. Great for expansion efforts, as well — we can help you adapt call center best practices to new markets that you target.

  • Market Research

  • Database Cleaning

  • Customer Surveys

  • Experienced Multilingual Interviewers

  • Predictive Dialing Technology

  • Modern Calling Platform

Virtual Assistant

Get multilingual human call answering service solutions that meet your availability needs and budget.

  • 20+ Languages, 24/7 Availability

  • Call Qualification

  • Incoming Call Handling

  • Call Forwarding & Documentation

FEATURED CLIENTS

Multilingual Outsourced Call Center
Multilingual Outsourced Call Center
Multilingual Outsourced Call Center

Why Conectys?

Digital-first thinking

Chatbots, Robotic Process Automation, bespoke/custom AI solutions and a proprietary CRM. How can technology make things better, faster, and safer for EVERYONE?

Consultative partner

We regularly co-create strategies with clients and inform product/sales decisions.

Global Outsourcing Partner

13 locations, 35+ languages, WFH agents, and 24/7 availability.

Flexible

Pricing models, staffing models (up/down seasonal demand), training approaches, and more.

testimonial

Perfect team, professional approach, very satisfied

Human Resource Executive, Automotive Manufacturing

testimonial

Conectys is an excellent partner, especially given our own rapid development and growth as a business

Director of Operations, Internet Service Provider

testimonial

Excellent growth for the company and evidence of building the necessary resources to accommodate that growth

Judge, Stevie Awards

testimonial

Our clients customer experience improved considerably. Highly recommend

CEO, Sports Monitoring Instruments

testimonial

An excellent partner. Conectys some very high-quality individuals and have proven, on several occasions, their willingness to adapt to the changing needs of our business

Project Manager, Global Payments Solution Provider

testimonial

I’m a Conectys promoter.

CEO, Luxury Automotive Manufacturing

Talk to an Expert

Learn more about how Conectys can create a tailored solution for your call center service needs, allowing you to scale globally and reduce costs while enabling your internal team to focus more on customers and business growth.