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Unlikely Power Couple: Regulated Industries & Social Media Moderation

2020-03-20T12:28:22+02:00September 20th, 2019|Categories: Posts|Tags: , , |

Did you know there are currently 3.484 billion people actively using social media around the world? To put that in perspective, that comes out to roughly 45 percent of our global population. And while the pervasiveness of social media may be well-known, what about [...]

How to Identify & Combat Stress in the Call Center Environment

2019-10-26T09:22:09+03:00July 22nd, 2019|Categories: Posts|Tags: , , |

It’s not hard to see why contact centers are a very stressful work environment - and this doesn’t just affect the agents on the front lines. It’s something that CEOs and business owners must pay attention to, as well, because excessive workplace stress often triggers [...]

Is the Customer Always Right? What to do When Caught Between Customers & Employees

2020-02-13T16:59:29+02:00July 4th, 2019|Categories: Posts|Tags: , , , , |

We’ve all heard someone say that good customer service means “the customer is always right.” But many managers and CEOs come to learn that this mindset, while well-intentioned, is sometimes flawed. For example, what should a good leader do when caught between employees vs. [...]

How Retail Brands can Better Connect with Consumers on a Human Level

2020-01-21T14:39:49+02:00June 17th, 2019|Categories: Posts|Tags: , , |

The retail world has been continuously shaken up over the years by digital innovations and fluctuating consumer trends. But there’s one trend that seems to be here to stay. Buyers today are being said to “shop with their emotions, rather than their wallets,” which [...]

4 Overlooked Ways that Outsourcing Reduces Business Risk

2019-10-26T09:23:22+03:00June 6th, 2019|Categories: Posts|Tags: , , |

Did you know that outsourcing can actually help you reduce business risk? Take a read here to find out how. As you work to grow your business, most CEOs are eager to find ways to improve operations and reduce business risk. But sometimes [...]

How Fast is Too Fast when Scaling your Business?

2019-10-26T09:26:32+03:00June 4th, 2019|Categories: Posts|Tags: , , |

Here are some ways to know. High tech startups are notorious for growing fast, and often trying to scale as soon as growth seems consistent. But if you’re wondering “when to scale my business,” it’s in your best interest to tread carefully with the [...]

So you’ve Gathered Customer Feedback… Now What?

2019-10-26T09:27:27+03:00June 3rd, 2019|Categories: Posts|Tags: , , |

What comes next after you’ve amassed customer feedback through sources like CSAT and NPS? We break it down in today’s blog post. We’ve written many times about the importance of gathering customer feedback. And we regularly help our clients get set up with [...]

Does Data & Tech Matter More than Customer Experience?

2019-12-20T09:41:48+02:00May 20th, 2019|Categories: Posts|Tags: , , |

Recently, we came across a report that greatly surprised us all. In the annual Top 10 Retail Banking Trends and Predictions report (put out by the Financial Brand site) for 2019, customer experience (CX) did not claim the number one spot as it usually [...]

Tap into these Creative – and Rewarding – Ways to Fuel Product Improvements

2019-10-28T17:18:58+02:00May 12th, 2019|Categories: Posts|

There are plenty of ways companies choose to handle the product development process, especially when it comes to tech and software products. But bug testing and other forms of testing aren’t just necessary in order to find problems; they’re actually a great avenue through [...]

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