fbpx

Posts

Home » Posts

Why Happy Employees Make Better Employees

2020-02-07T08:06:16+02:00February 7th, 2020|Categories: Posts|Tags: , , , , |

The past few years have produced a bevy of research reporting the connection between employee happiness and improved productivity. In one study, economists at the University of Warwick reported that happy employees are as much as 12% more productive than their counterparts, while unhappy employees are [...]

How Multilingual Customer Service Can Help Maximize Your Startup

2020-02-18T12:59:48+02:00February 5th, 2020|Categories: Posts|Tags: , , , , , |

When you’re running a startup, especially one that centers on technology, you almost always need to interact with customers from all over the world. The connectivity of today’s business world allows you to bridge the gap between different countries and different time zones, opening [...]

3 Steps to Get Your Team On Board with Outsourcing

2020-02-05T08:13:57+02:00February 5th, 2020|Categories: Posts|Tags: , , , |

When you’re considering outsourcing some of your business processes to a third party, it’s not unusual for your leadership team to be excited about the shift. But it’s also just as common for the rest of your employees to feel some hesitation, or even downright resistance, [...]

Here’s Why So Many Fortune 500 Companies Outsource Key Business Processes

2020-01-31T15:13:07+02:00February 4th, 2020|Categories: Posts|Tags: , , , , |

When you hear the word outsourcing, you might think it only applies to businesses who send their labor offshore in order to save costs. But outsourcing can mean so much more, especially in the context of business processes and company growth. In fact, many [...]

Your Guide to Retaining your Company Culture as you Begin Outsourcing

2020-02-13T16:50:28+02:00February 4th, 2020|Categories: Posts|Tags: , , , , |

When you’re about to dive into an outsourcing engagement with a BPO partner, it’s common to be excited and nervous at the same time. You might be eagerly awaiting the improvements you expect to see in efficiency, customer retention and profitability, but you also [...]

Team Building Activities to Nurture your Business on the Inside

2020-02-03T10:44:08+02:00February 3rd, 2020|Categories: Posts|Tags: , , , , , |

When you’re in an executive role at a business, leading your team can be one of the most difficult challenges you face. With so many personalities to manage, strengths to consider and goals to keep in mind, it can be tough to know how [...]

Three Reasons your Customer Support is Missing the Mark – And how to Fix It

2020-02-03T10:32:20+02:00February 3rd, 2020|Categories: Posts|Tags: , , , , , , |

The most successful and top rated businesses have customer service departments that stand out above others in their industry and are a positive part of their reputation. However, all too often, the best intentions of improving customer service practices fail to translate into reality. [...]

The Surprising Reason your Customer Service could Allow you to Start Charging More

2020-02-13T16:51:56+02:00January 31st, 2020|Categories: Posts|Tags: , , , , |

Sometimes in business, we mistakenly assume that our target audiences will go with whichever company offers them what they need for the lowest price. But even though budgets matter, research has found time and again that low price points are far from the only [...]

Fail-Proof Tips for Improving Agent Efficiency in Contact Centers

2020-04-07T09:57:18+03:00January 27th, 2020|Categories: Posts|Tags: , , , , |

When it comes to business operations, efficiency is pivotal to success. The good news is that the right (even minor) tweaks at each layer of the business can bubble up and make a big difference - in your profit margins, growth and more. The [...]

Why BPO Partners Are Essential To Your Success With New Tech

2020-03-26T10:01:02+02:00January 26th, 2020|Categories: Posts|

We’re in an ongoing era of exponential digital transformation, and business leaders are racing to stay ahead. But in an effort to do so, many companies adopt expensive and complicated software systems. Then they begin implementing new technology and realize they don't really understand [...]

Load More Posts