Give Us Your Partnership, We’ll Give You Brand Ambassadors
Does the following scenario sound familiar?You’ve grown your business with all your heart, energy, and resources. You’ve handpicked [...]
Why Choosing a BPO Partner Based on Cost Reduction will Steer you Wrong
If you’re new to the world of outsourcing, you might be at square one, wondering: “what is [...]
As we’ve Expanded around the Globe, Here’s how we’ve Retained our Strong Organizational Culture
If you’ve been keeping up with all we’ve been doing at Conectys, you’ve probably heard about how [...]
The Operations Manager’s Guide to a Successful BPO Relationship
When you’re in the role of a Operations Manager, it can feel like you have responsibilities coming [...]
The Healthcare Company’s Guide to Combatting Seasonality Challenges
Through working with an array of clients across a spectrum of industries, we know all too well [...]
CSAT and NPS: We’ve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You
No matter what type of business you’re in, there’s no doubt that measuring your customers’ satisfaction is [...]
Consistency between your Brick and Mortar Store and E-Commerce Channels
If you’re the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know [...]
Resolving Customer Complaints without Excessive Exposure
Luxurious hotels. Sunny, lush grounds. Five-star restaurants with highly acclaimed chefs. So often, this is what comes [...]
The Surprising Impact of Agility on Your Customer Service
When you think “great customer service,” you probably don’t immediately think of the word “agility.” It might [...]
The 3 Areas Expected to See Even More Outsourcing in 2018
Outsourcing continued to grow in 2017, and is expected to do the same in 2018. And while [...]