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Complexity in the US spells success in the Philippines

2020-02-13T08:58:04+02:00October 16th, 2016|Categories: Posts|Tags: , , , |

The US medical diagnosis coding system is changing. That, in itself, might not be much news to the rest of the world. But for the outsourcing industry in the Philippines, it is a sign that business will soon be booming. The nation has already [...]

Automation beyond the Hype

2020-02-11T10:55:17+02:00June 23rd, 2016|Categories: Posts|Tags: , , , , , , |

We launched ConectysOS 2.0, a major redesign of our proprietary, private cloud-hosted Customer Engagement and Analytics automation platform, and have implemented it with all of Conectys' global clients. There are several key takeaways from this journey and we will share them with you below, [...]

Taipei – The Outsourcing Gateway to China

2020-02-11T12:12:14+02:00January 22nd, 2016|Categories: Posts|Tags: , , , , , |

This January has been auspicious for our company and, consequently, for our clients and teams. We would like to take the chance to extend a warm welcome to our newest centre in Taipei. Like many other BPOs, we are constantly researching new ways to work [...]

3 Trends that Will Improve BPO Relationships this Year

2020-02-11T14:56:30+02:00January 8th, 2016|Categories: Posts|Tags: , , , , |

BPOs are no different when it comes to planning and optimizing their outsourcing solutions to better suit client needs and endu-customer expectations. As we began 2016, businesses are in the last stages of setting up their annual strategies, fine-tuning with a mind to improve [...]

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