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Why Choosing a BPO Partner Based on Cost Reduction will Steer you Wrong

2020-01-21T16:21:51+02:00March 18th, 2018|Categories: Posts|Tags: , , |

If you’re new to the world of outsourcing, you might be at square one, wondering: “what is BPO?” Or if you’ve dabbled with an outsourcing engagement in the past, you might think choosing a business processes outsourcing (BPO) partner is fairly straightforward. Check out [...]

As we’ve Expanded around the Globe, Here’s how we’ve Retained our Strong Organizational Culture

2020-01-31T12:18:51+02:00March 12th, 2018|Categories: Posts|Tags: , , , |

If you’ve been keeping up with all we’ve been doing at Conectys, you’ve probably heard about how we’ve helped our clients grow notably - and how we have too. We’re all thrilled about this success, but like many of our clients, our main concern [...]

The Operations Manager’s Guide to a Successful BPO Relationship

2020-01-31T12:27:47+02:00March 5th, 2018|Categories: Posts|Tags: , , , , |

When you’re in the role of a Operations Manager, it can feel like you have responsibilities coming out of your ears. So when the time comes to begin outsourcing some of your business processes to a business process outsourcing (BPO) partner like Conectys, you [...]

The Healthcare Company’s Guide to Combatting Seasonality Challenges

2020-01-15T09:59:26+02:00February 26th, 2018|Categories: Posts|Tags: , , , , , |

Through working with an array of clients across a spectrum of industries, we know all too well that every type of business deals with some seasonality in their sales. But few have as tough of an obstacle to overcome as medicare, [...]

CSAT and NPS: We’ve Used these Tools to Drive Customer Loyalty, and Can Do the Same For You

2020-01-15T10:13:46+02:00February 19th, 2018|Categories: Posts|Tags: , , , , |

No matter what type of business you’re in, there’s no doubt that measuring your customers’ satisfaction is a key to improving and keeping those customers. But it can be hard to know where to start with data collection and analysis, so many companies don’t [...]

Consistency between your Brick and Mortar Store and E-Commerce Channels

2020-01-21T16:26:57+02:00February 12th, 2018|Categories: Posts|Tags: , , , , , |

If you’re the CEO of a quickly scaling company in the Asia-Pacific (APAC) region, you probably know quite a few secrets to business success. But if you’ve reached a point where it makes sense to set your sights on other countries, and consider a [...]

Resolving Customer Complaints without Excessive Exposure

2020-01-21T16:30:18+02:00February 5th, 2018|Categories: Posts|Tags: , , , , , , |

Luxurious hotels. Sunny, lush grounds. Five-star restaurants with highly acclaimed chefs. So often, this is what comes to mind when someone thinks of the hospitality industry. And a lot of the time, these idyllic scenes are part of any tourism-related business owner’s day. But, [...]

The Surprising Impact of Agility on Your Customer Service

2019-10-26T10:35:42+03:00January 28th, 2018|Categories: Posts|

When you think “great customer service,” you probably don’t immediately think of the word “agility.” It might seem like friendly agents and the ability to quickly resolve problems would be the top criteria instead. But if you’re looking for methods to improve customer service, [...]

The 3 Areas Expected to See Even More Outsourcing in 2018

2020-01-31T15:08:26+02:00January 28th, 2018|Categories: Posts|Tags: , , , , |

Outsourcing continued to grow in 2017, and is expected to do the same in 2018. And while nearly any type of business within any industry can benefit from offloading some of their services to a qualified BPO partner, there are a handful of industries [...]

Bringing education to the next level

2020-02-13T12:59:18+02:00May 18th, 2017|Categories: Posts|Tags: , , , , , |

The team at Conectys are pleased to announce a new partnership, with one of the UK’s largest specialists in technology-assisted learning. The collaboration targets end-user support for a language development multiplatform app that will offer a rich and immersive alternative to current teaching methods. [...]

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