What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a [...]
Right-shoring vs. Offshoring, and thinking about cost
In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast [...]
What should you look for in a customer experience or content moderation partner?
That’s our world. If you’re trying to evaluate real expertise in that space, look at these factors: [...]
How do you identify and vet expertise?
This varies by industry and organization, to some extent, but for our world, let’s say you need [...]
The current state of expertise
In the past year, we’ve definitely had a lot of expertise in the world on various important topics: vaccinations, [...]
The four types of BPO & contact center providers
The four types of BPO & contact center providersWhat are the four types of BPO + contact center [...]
The race to be more digital
The core element of modern business is a race to be more digital -- the term is [...]
Call and contact center metrics that matter
Data is the new oil We keep hearing that and saying that in business circles. The biggest [...]
Content Moderation Trends for 2021
Content moderation became a huge topic in the early days of 2021, especially around social platforms (i.e. [...]