A Peek Behind the Curtain in Poland
In November of 2018, we began operations in a new site in Poznan, Poland. Just [...]
How to Identify & Combat Stress in the Call Center Environment
It’s not hard to see why contact centers are a very stressful work environment - and [...]
Is the Customer Always Right? What to do When Caught Between Customers & Employees
We’ve all heard someone say that good customer service means “the customer is always right.” [...]
How Retail Brands can Better Connect with Consumers on a Human Level
The retail world has been continuously shaken up over the years by digital innovations and [...]
4 Overlooked Ways that Outsourcing Reduces Business Risk
Did you know that outsourcing can actually help you reduce business risk? Take a read [...]
How Fast is Too Fast when Scaling your Business?
Here are some ways to know. High tech startups are notorious for growing fast, and [...]
So you’ve Gathered Customer Feedback… Now What?
What comes next after you’ve amassed customer feedback through sources like CSAT and NPS? We break [...]
Does Data & Tech Matter More than Customer Experience?
Recently, we came across a report that greatly surprised us all. In the annual Top [...]
Tap into these Creative – and Rewarding – Ways to Fuel Product Improvements
There are plenty of ways companies choose to handle the product development process, especially when [...]
CEOs: Are you Ready for Outsourcing?
Even if your company is showing serious signs of outsourcing readiness, it’s not uncommon for a [...]