BUCHAREST, ROMANIA, November 18, 2015 – Conectys, the global Business Process Outsourcing provider, today announced it has expanded its portfolio with a long-standing German car rental services specialist.
The client specializes in B2B and B2C car rental aggregation and distribution for the travel and leisure industry. Having previously outsourced its customer-facing processes to a different provider, the car rental specialist looked for a business partner with broad multilingual customer service capabilities to enhance its customer satisfaction as a clear brand differentiator on the established European and US markets.
Conectys’ tenured teams will provide Level 1 customer service solutions in German, English, French, Italian and Spanish through calls, emails and chat support, using the client’s tools and contributing to its extensive knowledge base. The outsourced customer service division will play an active role in the car rental specialist’s expansion to South American and APAC.
Its quick ramp-up capabilities and multilingual, multicultural workforce made Conectys the obvious choice in the RFP process. Thanks to its customer-centric business model and advanced call centre platform, Conectys is able to offer its client the most efficient, personalised and competitive outsourcing services in the required geographies. The second stage of the collaboration targets the introduction of Portuguese and APAC languages in the multilingual customer service mix.
The collaboration stands to win from the deep knowledge transfer and flexible setup, bringing the client significant competitive advantages and adding to Conectys’ industry vertical experience.
Conectys is a recognized leader in global multilingual and multicultural outsourcing services, providing specialized award-winning solutions that create significant competitive differentiation and brand value for global organizations. Conectys combines talented multilingual teams with effective quality processes that are driven by customer experience and proven technology to deliver new levels of service personalization and profitability. Conectys offers Multilingual Customer Service, Technical Support, User Generated Content Moderation and Network Operations Center services, from strategically chosen delivery locations, in over 35 languages, 24/7/365. All services are powered by Conectys’ Contact Center SaaS, ConectysOS®, an industry recognized Automation Project of the Year finalist. It is designed to bring value proposition to clients with standard features connecting quality monitoring, workforce management and real-time views, a robust CRM, with automated reporting and data analytics and customer insight for an all in one PCI DSS compliant Customer Management System.
Conectys has facilities in the U.S., Belgium, Romania, Taiwan, Turkey, Poland, Portugal and the Philippines, providing a global footprint and international scale to high-tech, retail, telecommunications, finance, travel, hospitality, gaming and entertainment companies. Conectys is ISO 9001:2015 certified and PCI DSS Compliant. Conectys received a Silver Stevie® in 2017 for excellence in Customer Service and a Gold Stevie® in 2016. Conectys was also awarded Best BPO firm of the Year 2016 and 2014 at the CEE Awards and has been ranked a Top 10 Global Multilingual Outsourcing Vendor by leading analysts.