Technical support managers: Raise your hand if you feel like your internal team is tapped out with an ever-increasing workload and not enough support. Okay, now that every single one of you has your hand up, let’s discuss what can be done about this very common problem.
Many of the customers we’ve worked with in your role have vented to us about their frustrations of the job. Not only are there myriad challenges that come with keeping quality and customer experience high, but there’s a lot of added pressure when managing your company’s network infrastructure and NOC services yourself. This amount of work can lead to burnout or even major mistakes.