If you read our previous post in which we shared our predictions for outsourcing trends in 2019, you might be wondering what else we’ll see in the industry in the New Year. Don’t worry; we’ve got you covered. In this post, we’re going to delve into the final four predictions we have for the coming year. Let’s dig in.
Have you and your business been benefiting from business process outsourcing (BPO) for a while now? If so, you might wonder what the next year will bring in terms of outsourcing trends. After all, the BP outsourcing industry experiences changes year-to-year like any other industry. And while the functions of BPO providers will largely stay the same, there are many nuances we’re predicting will be the new norm in the coming year.
So… what does 2019 have in store? Here are our best bets, in case it may impact you.
When you finally make the decision to bring in a qualified BPO partner to help your company scale, there’s so much to think about. You have to discuss, and define, the nature of your agreement, the scope, the duration, the division of roles and much more. Then there’s the contract to work out and get signed. So it’s not surprising that during this time period, the matter of reporting often gets overlooked. But without the strategic insight that frequent, accurate reports will give you, the support your BPO partner is giving you will simply not be maximized.
When you’re evaluating potential business process outsourcing (BPO) partners, you probably know it’s essential to look into their areas of expertise, services offered and availability across time zones. But did you know that the actual brick-and-mortar locations your outsourcing provider has around the world can either be advantageous for your BPO business partnership - or limit (and even derail) you at some point?
Here’s why it’s in your best interest to make sure your BPO partner has each strategic location of theirs planned out intentionally, so you can reap the benefits.