When you’re evaluating potential business process outsourcing (BPO) partners, you probably know it’s essential to look into their areas of expertise, services offered and availability across time zones. But did you know that the actual brick-and-mortar locations your outsourcing provider has around the world can either be advantageous for your BPO business partnership - or limit (and even derail) you at some point?
Here’s why it’s in your best interest to make sure your BPO partner has each strategic location of theirs planned out intentionally, so you can reap the benefits.
Your company has been steadily growing, and is now in high demand - even around the world. This might sound like a dream come true, but for many CEOs, it brings with it numerous new obstacles. For one, if you’re not multilingual, you need to figure out the language barrier. Do you translate all your materials into other languages? If so, how many? Do you need to hire new customer service representatives to help you conduct business in different languages? What else do you need to know about global business development? It can be a little overwhelming, to say the least.
The good news is, you don’t need to go it alone. At Conectys, we offer our services in 35 languages. So, chances are, our team members speak the language that you need. But the ability to communicate in other languages only tells part of the story. The reality is that a multilingual partner like Conectys adds a lot of value beyond language translation that you might not have considered. Keep reading to learn more.
As an Operations Manager, ‘quality’ might as well be your middle name. You spend your days working to increase the caliber of your brand’s presence, offerings and customer experience. But measuring quality can be subjective, and a bit abstract. So, is there a way to conduct a performance assessment on something like this? The answer is: kind of.
Did you know the global market size of outsourced services was valued at 88.9 billion dollars last year? The number of companies relying on business process outsourcing (BPO) is continuing to grow, and for good reason. Of course, as a BPO provider, we know the value of outsourcing. But some people are hesitant to explore this type of partnership, and don’t fully understand outsourcing pros and cons. Plus, there’s a lot of misinformation and misconceptions out there.