Technical support managers: Raise your hand if you feel like your internal team is tapped out with an ever-increasing workload and not enough support. Okay, now that every single one of you has your hand up, let’s discuss what can be done about this very common problem.
Whether you oversee your company’s Network Operations Center (NOC) services in conjunction with hosting providers like Amazon or Google, or you’re part of company that provides infrastructure and associated services directly, you’re no stranger to the complexity of NOC services. And depending on the number of locations and the number of servers you manage, your role can go from manageable to completely overwhelming throughout the course of any given day. But your options are either to continue handling these services yourself or to outsource them, and making this decision can be quite a big step to take. If you’re wondering if it might be time to outsource your NOC services, but aren’t quite sure when to make that call, here are three telltale signs it might be time.