There’s no question that tech support makes a difference in the success of retail companies. But did you know that the right technology - and according to processes - can actually make or break a brand? If you’re looking to improve retail store performance, we recommend taking a look at your existing systems and evaluating whether they’re serving you well or possibly harming your growth.
There’s no question the gaming industry is huge (potentially worth as much as $138 billion globally). But if you’re part of the gaming world, you also are probably aware of how difficult it can be to appease the gaming audience by keeping your product and customer service high in quality. Here are some of the most common problems companies in the gaming industry face that stand in the way of business growth, and customer service tips for fixing them.
You’ve probably heard about virtual assistants or maybe have even used one yourself at some point. But did you know that what the term “virtual assistant” encompasses can differ greatly depending on your role and your industry? It’s important to understand how virtual assistants can be used in the context of your business, along with all the benefits of having a virtual assistant, before deciding if it’s right for you.
Are you considering working with a business process outsourcing (BPO) provider, but still weighing what you’ve heard about outsourcing pros and cons? We get it. There’s a lot of confusion out there, and a big step like this absolutely merits a thoughtful approach. We’ve worked with countless companies as their strategic business partner, and have been privileged to learn exactly what makes a mutually rewarding relationship - and what doesn’t.