Like many other BPOs, we are constantly researching new ways to work faster and smarter. That includes, of course, looking at new locations that offer the types of advantages which enable outsourcing companies like ours to offer clients like you better solutions at competitive prices. These advantages can take the form of access to native language skills and local culture, lower labour costs and friendlier tax systems.
While the better part of outsourcing activities continue to flow through the Philippines and India thanks to their historic ability to service the Western markets, Taiwan shines as the gateway to an increasingly important geography – China.
By delivering outsourcing solutions from this Asian Tiger, we enable our clients to enter previously untapped Chinese markets. That way, both the brands we support and their Asian customers will be able to speak the same language, not just linguistically but also culturally.
We chose Taiwan as our next delivery centre location for several reasons. First and foremost, our analysis took into account the World Bank’s Ease of Doing Business Index, a highly regarded reference for international investors. The World Bank ranks Taiwan 11th out of 189 economies in the 2016 report. That in itself is a strong indication of the ease of opening a business in Taiwan and ensuring the new facility would be aligned with those in our other centres in terms of amenities, wages, opportunities and services.
From a competitive standpoint, the World Economic Forum, another weighty name in the business sector, describes Taiwan as being innovation-driven and ranks it the 14th most competitive location out of 144 nations worldwide. According to the WEF, Taiwan’s strengths include “its capacity to innovate (10th), its highly efficient goods markets (11th), its world-class infrastructure (11th), and strong higher education (12th)”.
You can understand, then, why we would be interested in expanding our delivery offer to include Taiwan. Our new outsourcing centre in Taipei will offer the highest quality of customer service in Mandarin and Cantonese Chinese, and the entire gamut of services that clients have come to rely upon in their collaboration with us.
As we move deeper into Business Process as a Service territory, Taiwan will play an important role in disseminating our in-house automated service platform, ConectysOS, to both long-standing clients, and newly established partnerships. You can read the official expansion announcementhere.
Only one question remains...
Where should we expand next?