When they think of outsourcing partnerships, companies on both sides of the negotiations table envision strong, long-lasting bonds and business-enhancing strategic decisions.
For the most part, the image stands true. But sometimes things go south and it’s usually because of these 3 important reasons:
Automation. It captures our imagination and it empowers us. With time, we have come to rely on automation for our daily activities, from posting messages to multiple social media platforms at the touch of a single button, to heating up the home before we return from work. But how does this impact outsourcing?
As we begin 2016, businesses are in the last stages of setting up their annual strategies, fine-tuning with a mind to improve their service offering and customer-facing operations. BPOs are no different when it comes to planning and optimizing their outsourcing solutions to better suit client needs and endu-customer expectations.
The tight race for ground-breaking projects and skilled resources will see the following outsourcing trends emerge and take hold of the industry throughout 2016.