Customer service excellence does not happen by magic. No elves come out at night to answer questions, send replacements for DOAs or gauge satisfaction levels. So who does all that?

In its latest U.S. Gaming Trends report, Adobe highlights the enormous potential of the industry. The Adobe Digital Index (ADI) analysed gaming visits, revenue and social media stats for major game titles in 2015, with some surprising results.

The US medical diagnosis coding system is changing. That, in itself, might not be much news to the rest of the world. But for the outsourcing industry in the Philippines, it is a sign that business will soon be booming.

If you have ever read an article on outsourcing and grown more confused with every “–shoring” compound you met, this post is for you.

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