A crash course in the 7 acronyms that matter most to your call center

Managing a call center, and doing it well, can be one of the most challenging operational feats in any business. Your facility is responsible for calming frazzled customers, providing solutions to problems and presenting a professional image of your brand to the rest of the world - oh, and you’re also supposed to drive business results.

There are plenty of ways companies choose to handle the product development process, especially when it comes to tech and software products. But bug testing and other forms of testing aren’t just necessary in order to find problems; they’re actually a great avenue through which you can gather insights and improve your product in a variety of ways. Here are three of the methods we’ve found can help you get the furthest fastest with product improvements.

There’s no question the gaming industry is huge (potentially worth as much as $138 billion globally). But if you’re part of the gaming world, you also are probably aware of how difficult it can be to appease the gaming audience by keeping your product and customer service high in quality. Here are some of the most common problems companies in the gaming industry face that stand in the way of business growth, and customer service tips for fixing them.

According to a Nielsen research study, travelers spend an average of 53 days visiting around 28 different websites leading up to a trip, with more than 50 percent of them checking social media for travel tips. Stats like this, and the deep entrenchment our society has with social media and the Internet in general, all point to one undeniable truth: the tourism & hospitality industry is being heavily influenced by digital content.