You can’t be in two places at one time… or so we’ve always heard. But when it comes to your customer service strategy, the reality today is that you can’t afford not to be in two places at one time (actually, more than two). Consumers today are used to having their questions answered quickly and problems resolved immediately, so offering a customer service number as your only method of customer support just won’t cut it anymore. In fact, 72% of adults prefer digital communication with companies rather than speaking to representatives face-to-face or by phone.
Did you know the global market size of outsourced services was valued at 88.9 billion dollars last year? The number of companies relying on business process outsourcing (BPO) is continuing to grow, and for good reason. Of course, as a BPO provider, we know the value of outsourcing. But some people are hesitant to explore this type of partnership, and don’t fully understand outsourcing pros and cons. Plus, there’s a lot of misinformation and misconceptions out there.
Modern healthcare has gone through countless ebbs and flows throughout the last decade, but one of the trends that’s making the most waves is the consumerization of the healthcare industry. So as a healthcare company, it’s only natural to wonder exactly what this means - and whether it matters to you and your business.
Customer journey mapping has become a bit of a trend lately, and you might be wondering whether it’s worth investing in or not. Take it from us - it is. As someone who cares deeply about the quality of your brand and your customer experience, knowing the buyer journey from end to end can be incredibly powerful. In fact, it can boost your customer satisfaction and retention in big ways.