It’s no secret that CEOs often have a hard time handing over parts of their business to others, including third-party providers - and we completely understand. Especially if you founded the company, or have been at its helm for awhile, the thought of giving up control or looping in another team to help you can be panic-inducing. How do you know if you’ve found a trustworthy business partner? Or if business process (BP) outsourcing is right for you in the first place? It’s not always an easy decision to make, and trust is a key factor to consider as you think about it.
If you’re still considering outsourcing pros and cons, here are a few ways you can cut through your doubt and get some answers that will help you gain some trust.
Even if your company is showing serious signs of outsourcing readiness, it’s not uncommon for a CEO to remain on the fence. One of the top BPO challenges we see, especially with high-growth startups, is a CEO who knows they should outsource but still has a few hang-ups holding them back.
If this sounds familiar, here are three ways to know if you’re ready to begin this rewarding journey.
When business processes and digital innovation collide
Business Process Outsourcing (BPO) is the most modern way to refer to outsourcing companies, and this term was coined for a very good reason. After all, one of the main specialties of a BPO partner like Conectys is helping clients implement and maximize solid business processes. Through our many years of working with a wide variety of clients in this way, we’ve learned that such processes must be adequately supported by technology, business intelligence and people in order to succeed.
Since digital innovation has upended the stale, inefficient business processes of old, updated and effective processes are now table stakes for growing companies. What we’re seeing through this shift is compelling. Not only are business processes themselves being transformed; but there is also a domino effect with other aspects of the business being impacted by the shift as well.
If you run a high touch brand that must be in close communication with a customer before, during and after the sales process, you understand the challenges that come along with it. Whether you’re in banking/finance, high tech, retail, travel/hospitality or another high-touch industry, you likely have many interactions with your customer throughout their lifecycle.
Since high-touch companies interact with customers on an array of channels over a long period of time, brand alignment is extremely critical. So, how do you know if your company is aligned, and therefore presenting a seamless and positive experience to your customer?
Here are five signs you’re not - along with business tips to fix it.