Outsourcing continued to grow in 2017, and is expected to do the same in 2018. And while nearly any type of business within any industry can benefit from offloading some of their services to a qualified BPO partner, there are a handful of industries that have proven to use outsourcing the most to expedite business growth. Here’s an overview of the top markets that relied on outsourcing in 2017, and where they’ll likely go from here.
When you hear the word outsourcing, you might think it only applies to businesses who send their labor offshore in order to save costs. But outsourcing can mean so much more, especially in the context of business processes and company growth. In fact, many of the world’s most trusted and successful brands rely on outsourcing some of their core functions in order to streamline operations and allow their team members to focus on their primary strengths. You might be surprised by just how many Fortune 500 companies engage in outsourcing, and love the results. Here’s why.
Sometimes in business, we mistakenly assume that our target audiences will go with whichever company offers them what they need for the lowest price. But even though budgets matter, research has found time and again that low price points are far from the only factor consumers consider when choosing a brand to buy from.
In fact, research done by Oracle revealed that 86% of customers will pay more for a better customer experience. This means you don’t need to take part in a race to the bottom of pricing in order to gain customers. If your customer experience is top-notch, your reputation will attract more of your audience to you, and existing customers will be more likely to stick with you. So, how do you know if you can compete in the customer experience arena? Keep reading.
When you’re about to dive into an outsourcing engagement with a BPO partner, it’s common to be excited and nervous at the same time. You might be eagerly awaiting the improvements you expect to see in efficiency, customer retention and profitability, but you also might have some concerns about how the transition to outsourced services could impact your existing team. Here’s a look at how you can be intentional about retaining your company culture as you begin outsourcing - and beyond.