Are you about ready to dive into a BPO business partnership, but not quite sure what services you need or how to maximize the relationship? The key to making the most of this step is to strategically craft your engagement in order to further your company’s vision. If you make every decision through this lens, you’ll be well on your way to success.
Here’s some guidance about making those decisions and strategy implementation.
Are you considering working with a business process outsourcing (BPO) provider, but still weighing what you’ve heard about outsourcing pros and cons? We get it. There’s a lot of confusion out there, and a big step like this absolutely merits a thoughtful approach. We’ve worked with countless companies as their strategic business partner, and have been privileged to learn exactly what makes a mutually rewarding relationship - and what doesn’t.
As an Operations Manager, ‘quality’ might as well be your middle name. You spend your days working to increase the caliber of your brand’s presence, offerings and customer experience. But measuring quality can be subjective, and a bit abstract. So, is there a way to conduct a performance assessment on something like this? The answer is: kind of.
As CEO, you have your hands on every single part of your company. Operations, sales, marketing, finances, HR -- all of these departments ultimately bubble up to you. This can be hard to manage, but you get to take all the strategic insight you gather from each of these teams and then guide your business on the best strategic path to ensure enterprise wide business objectives align and roll down as appropriate to departmental goals, expectations, and ultimately performance .
If you’re like most CEOs, you take a look at the high-level numbers and trends. They either please you, or they don’t. If revenue is down, you might put more pressure on sales, or if product demand is skyrocketing, you might hire someone new in HR to help you with recruiting.
But, what if your numbers can give you even deeper insight than this? What if you can use what your CFO shares with you to improve organizational effectiveness, employee morale, customer service issues - and more? Here’s how to start viewing your financial reports in a nontraditional light, in order to get nontraditional results.