When you’re in the hospitality industry, you pretty much have no choice but to have a multichannel marketing strategy. After all, someone who is upset about their hotel room might complain to you via email, while another guest may go to your website’s chat feature to sort out a question they have. Another person could call to address their questions, and yet another might share an Instagram picture with their friends about how incredible the service of your airline was. There are nearly endless options today for people to interact with brands, and hospitality is one industry that has to use them all in order to be relevant and meet consumer expectations.
When you’re evaluating potential business process outsourcing (BPO) partners, you probably know it’s essential to look into their areas of expertise, services offered and availability across time zones. But did you know that the actual brick-and-mortar locations your outsourcing provider has around the world can either be advantageous for your BPO business partnership - or limit (and even derail) you at some point?
Here’s why it’s in your best interest to make sure your BPO partner has each strategic location of theirs planned out intentionally, so you can reap the benefits.
Your company has been steadily growing, and is now in high demand - even around the world. This might sound like a dream come true, but for many CEOs, it brings with it numerous new obstacles. For one, if you’re not multilingual, you need to figure out the language barrier. Do you translate all your materials into other languages? If so, how many? Do you need to hire new customer service representatives to help you conduct business in different languages? What else do you need to know about global business development? It can be a little overwhelming, to say the least.
The good news is, you don’t need to go it alone. At Conectys, we offer our services in 35 languages. So, chances are, our team members speak the language that you need. But the ability to communicate in other languages only tells part of the story. The reality is that a multilingual partner like Conectys adds a lot of value beyond language translation that you might not have considered. Keep reading to learn more.
If you’re like most support operations managers, your time is stretched thin. Not only does the buck stop with you in terms of customer experience and overall quality, but you also have to execute on your CEO’s ideas and cut costs wherever possible. When your capacity is being exceeded, it might be time to call in help - and one of the best areas to outsource for help is in technical support.
But in order to get the best outcome with business IT outsourcing, there are five essential components you’ll need to get right. Here are our tips to make you successful in your BPO engagement.