Whether you oversee your company’s Network Operations Center (NOC) services in conjunction with hosting providers like Amazon or Google, or you’re part of company that provides infrastructure and associated services directly, you’re no stranger to the complexity of NOC services. And depending on the number of locations and the number of servers you manage, your role can go from manageable to completely overwhelming throughout the course of any given day. But your options are either to continue handling these services yourself or to outsource them, and making this decision can be quite a big step to take. If you’re wondering if it might be time to outsource your NOC services, but aren’t quite sure when to make that call, here are three telltale signs it might be time.
In recent years, user-generated content (UGC) has become a force of nature. Whether you believe your business engages in a formal content marketing program, or not, odds are good that you have UGC in some format or another.
Meeting, and exceeding, customer expectations is one of the key performance indicators of successful businesses to ensure customers don’t leave you for a competitor. Keeping customers is hands down more cost-effective than obtaining new ones. Therefore, it is important that you keep the customers you have, grow your referral network, and wow the customers to come. To maintain superb customer satisfaction, make sure to implement these five secrets.
The past few years have produced a bevy of research reporting the connection between employee happiness and improved productivity. In one study, economists at the University of Warwick reported that happy employees are as much as 12% more productive than their counterparts, while unhappy employees are as much as 10% less productive.