Wednesday, 21 September 2016 16:40

How can Outsourcing Customer Service Reduce Costs?

automation beyond the hype


Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) company. It has been a practice of companies of all shapes and sizes, from challenger brands to Fortune 500 leaders, for several years now.

5 key steps to successful outsourcing partnerships


We’ve already talked about why outsourcing partnerships fail, but what are the top attributes of partnerships that stand the test of time?

Thursday, 28 July 2016 16:23

How the Internet Changed Customer Service

How the Internet Changed Customer Service


Three Major Changes and Two that will Shape the Future

Tim Berners-Lee, an English computer scientist, wrote a proposal for a distributed information system, and, on March 12th, 1989, he submitted it to CERN (The European Organization for Nuclear Research). That information system came to be known as the World Wide Web.

Thursday, 23 June 2016 14:11

Automation beyond the Hype

automation beyond the hype


Back in January, we posted an article titled Automation or Set It and Forget It on our blog about how automation can take outsourcing partnerships and customer engagement to the next level.