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About Conectys

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So far Conectys has created 152 blog entries.

5 Ingredients for Success in a Technical Support Outsourcing Engagement

2019-10-26T10:01:24+03:00October 8th, 2018|Categories: Posts|

If you’re like most support operations managers, your time is stretched thin. Not only does the buck stop with you in terms of customer experience and overall quality, but you also have to execute on your CEO’s ideas and cut costs wherever possible. When your [...]

3 Steps to Strategically Align Your BPO Partnership with Your Company’s Vision

2019-10-26T10:02:47+03:00October 1st, 2018|Categories: Posts|

Are you about ready to dive into a BPO business partnership, but not quite sure what services you need or how to maximize the relationship? The key to making the most of this step is to strategically craft your engagement in order to further [...]

Don’t Make These 3 Mistakes when Engaging with a BPO Partner

2019-10-26T10:19:05+03:00September 24th, 2018|Categories: Posts|

Are you considering working with a business process outsourcing (BPO) provider, but still weighing what you’ve heard about outsourcing pros and cons? We get it. There’s a lot of confusion out there, and a big step like this absolutely merits a thoughtful approach. We’ve [...]

5 Signs your Company’s Quality might be Slipping

2019-10-26T10:20:54+03:00September 17th, 2018|Categories: Posts|

As an Operations Manager, ‘quality’ might as well be your middle name. You spend your days working to increase the caliber of your brand’s presence, offerings and customer experience. But measuring quality can be subjective, and a bit abstract. So, is there a way [...]

5 Things You Didn’t Know About Having a Virtual Assistant

2019-09-26T08:09:34+03:00September 16th, 2018|Categories: Posts|

You’ve probably heard about virtual assistants or maybe have even used one yourself at some point. But did you know that what the term “virtual assistant” encompasses can differ greatly depending on your role and your industry? It’s important to understand how virtual assistants [...]

What is omni-channel and why should you care?

2020-02-11T11:24:39+02:00September 11th, 2018|Categories: Posts|Tags: , , , , , , , |

In the myriad of new marketing buzzwords that seem to pop-up out of the blue every day, there are a few that might not be so annoyingly visible, but that we should take note of as being more than words to fluff up your [...]

The Surprising Truths your Numbers Might be Trying to Tell you

2019-10-26T10:23:36+03:00September 10th, 2018|Categories: Posts|

As CEO, you have your hands on every single part of your company. Operations, sales, marketing, finances, HR -- all of these departments ultimately bubble up to you. This can be hard to manage, but you get to take all the strategic insight you gather [...]

Telecom Companies: Improve your NPS Scores in 3 Steps

2019-10-26T10:24:43+03:00September 3rd, 2018|Categories: Posts|

Whether you lead a communications company, technology company or telecom company - odds are good that customer satisfaction has been tricky for you. Don’t take it too personally; these are tough industries and since society is increasingly dependent on instant gratification, the bar for [...]

3 Reasons Why Outsourcing Partnerships Fail

2020-02-11T12:05:12+02:00August 25th, 2018|Categories: Posts|Tags: , , , |

When they think of outsourcing partnerships, companies on both sides of the negotiations table envision strong, long-lasting bonds and business-enhancing strategic decisions. For the most part, the image stands true. But sometimes things go south and it’s usually because of these 3 important reasons: [...]

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