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So far Conectys has created 153 blog entries.

Call Centers: Use these Tips to Better Manage Multi-Generational Teams

2020-02-13T17:15:45+02:00April 16th, 2019|Categories: Posts|Tags: , , , , |

It’s been said that the most challenging part of a business is managing people, and many managers know this all too well. What’s more, this can be further compounded when you have a team that is multi-generational in your call center. Now that Baby [...]

Retailers: How to Know if your Tech Support Needs Life Support

2019-10-26T09:31:01+03:00April 15th, 2019|Categories: Posts|

There’s no question that tech support makes a difference in the success of retail companies. But did you know that the right technology - and according to processes - can actually make or break a brand? If you’re looking to improve retail store performance, [...]

5 Signs your High-Touch Brand is Out of Alignment

2019-09-02T13:08:14+03:00April 15th, 2019|Categories: Posts|

If you run a high touch brand that must be in close communication with a customer before, during and after the sales process, you understand the challenges that come along with it. Whether you’re in banking/finance, high tech, retail, travel/hospitality or another high-touch industry, [...]

7 Acronyms your Call Center must Embrace – and Ace

2019-10-26T09:35:15+03:00April 2nd, 2019|Categories: Posts|

Acrash course in the 7 acronyms that matter most to your call center Managing a call center, and doing it well, can be one of the most challenging operational feats in any business. Your facility is responsible for calming frazzled customers, providing solutions to [...]

4 Problems the Gaming Industry Faces – and How to Fix Them

2020-02-18T13:01:41+02:00March 18th, 2019|Categories: Posts|

There’s no question the gaming industry is huge (potentially worth as much as $138 billion globally). But if you’re part of the gaming world, you also are probably aware of how difficult it can be to appease the gaming audience by keeping your product [...]

3 Questions Every CEO Should Ask About Customer Satisfaction

2019-10-26T09:38:49+03:00March 13th, 2019|Categories: Posts|

As the CEO, your focus is on the big picture growth of your company and the overarching strategies that go along with it. You trust other members of your team to handle your customer service department and make recommendations on your tech stack. But, when [...]

Why Is Conectys A Different Breed of Outsourcing Provider?

2020-02-11T18:05:42+02:00March 11th, 2019|Categories: Posts|Tags: , , , , , |

For a long time outsourcing has been seen as a way to slash costs and, maybe, gain a few more customers. But as automation and the as-a-Service economy have been marching in on the industry, buyers and providers both need to take a long, [...]

Is Company Knowledge or Cultural Affinity more Valuable to Customer Service?

2019-10-26T09:42:24+03:00March 4th, 2019|Categories: Posts|

We all know that customer service within any industry is important and an undeniable part of the entire customer experience. But it’s not just something you should work on out of benevolence (although that’s the best place to start); it’s also good business. In fact, [...]

7 Things No One Will Tell you about Content Moderation in Tourism & Hospitality

2020-02-22T11:18:03+02:00February 25th, 2019|Categories: Posts|

According to a Nielsen research study, travelers spend an average of 53 days visiting around 28 different websites leading up to a trip, with more than 50 percent of them checking social media for travel tips. Stats like this, and the [...]

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