When business processes and digital innovation collide Business Process Outsourcing (BPO) is the most modern way to refer to outsourcing companies, and this term was coined for a very good reason. After all, one of the main specialties of a BPO partner like Conectys is [...]
It’s been said that the most challenging part of a business is managing people, and many managers know this all too well. What’s more, this can be further compounded when you have a team that is multi-generational in your call center. Now that Baby [...]
There’s no question that tech support makes a difference in the success of retail companies. But did you know that the right technology - and according to processes - can actually make or break a brand? If you’re looking to improve retail store performance, [...]
If you run a high touch brand that must be in close communication with a customer before, during and after the sales process, you understand the challenges that come along with it. Whether you’re in banking/finance, high tech, retail, travel/hospitality or another high-touch industry, [...]
Acrash course in the 7 acronyms that matter most to your call center Managing a call center, and doing it well, can be one of the most challenging operational feats in any business. Your facility is responsible for calming frazzled customers, providing solutions to [...]
There’s no question the gaming industry is huge (potentially worth as much as $138 billion globally). But if you’re part of the gaming world, you also are probably aware of how difficult it can be to appease the gaming audience by keeping your product [...]
As the CEO, your focus is on the big picture growth of your company and the overarching strategies that go along with it. You trust other members of your team to handle your customer service department and make recommendations on your tech stack. But, when [...]
For a long time outsourcing has been seen as a way to slash costs and, maybe, gain a few more customers. But as automation and the as-a-Service economy have been marching in on the industry, buyers and providers both need to take a long, [...]
We all know that customer service within any industry is important and an undeniable part of the entire customer experience. But it’s not just something you should work on out of benevolence (although that’s the best place to start); it’s also good business. In fact, [...]
According to a Nielsen research study, travelers spend an average of 53 days visiting around 28 different websites leading up to a trip, with more than 50 percent of them checking social media for travel tips. Stats like this, and the [...]
