CEOs: Are you Ready for Outsourcing?
Even if your company is showing serious signs of outsourcing readiness, it’s not uncommon for a [...]
Are your Processes up to Par?
When business processes and digital innovation collide Business Process Outsourcing (BPO) is the most modern way [...]
Call Centers: Use these Tips to Better Manage Multi-Generational Teams
It’s been said that the most challenging part of a business is managing people, and [...]
Retailers: How to Know if your Tech Support Needs Life Support
There’s no question that tech support makes a difference in the success of retail companies. [...]
5 Signs your High-Touch Brand is Out of Alignment
If you run a high touch brand that must be in close communication with a [...]
7 Acronyms your Call Center must Embrace – and Ace
Acrash course in the 7 acronyms that matter most to your call center Managing a [...]
4 Problems the Gaming Industry Faces – and How to Fix Them
There’s no question the gaming industry is huge (potentially worth as much as $138 billion [...]
3 Questions Every CEO Should Ask About Customer Satisfaction
As the CEO, your focus is on the big picture growth of your company and the [...]
Why Is Conectys A Different Breed of Outsourcing Provider?
For a long time outsourcing has been seen as a way to slash costs and, [...]
Is Company Knowledge or Cultural Affinity more Valuable to Customer Service?
We all know that customer service within any industry is important and an undeniable part of [...]