BPOs and call center / content moderation outsourcing companies, such as ours, compete on a variety of factors. While we like to discuss them all (who doesn’t?), and we sometimes want to downplay the cost factor – because there’s much more to building client relationships [...]
For the past few years, the Philippines has been climbing up through the ranks of top global outsourcing locations. So far, Manila has been the main destination for foreign companies, but that is changing quickly. A new business hub has appeared on the corporate [...]
One question new outsourcing clients often ask is “What is the best way to do this?” While there is no one-size-fits-all solution, the pathway to their ultimate business goal follows the same six steps. As the outsourcing specialist, it is the provider’s job to [...]
When looking at Europe as a new market, you must consider the path you need to take to ensure your new customers enjoy their experience with your brand just as much as your existing fans. Here are the five easy steps to a successful [...]
Outsourcing has been praised and vilified with equal fervour in the past few years. However, the fact remains that this type of business collaboration brings a wealth of benefits for companies regardless of industry. Here are the 7 main benefits of outsourcing your operations [...]
Regardless of the industry, starting up a business is challenging. Many startup business owners and CEOs find themselves faced with tough hiring decisions. What positions to fill first, what service offerings or products need to be managed by someone and where will I find [...]
Outsourcing customer service means contracting your customer service operations to a business process outsourcing (BPO) company. It has been a practice of companies of all shapes and sizes, from challenger brands to Fortune 500 leaders, for several years now. There is no shortage of reasons [...]
Many businesses neglect one aspect of marketing that’s integral to their development and growth which is gathering customer feedback. Customer feedback is essential in helping businesses understand what their customers are looking for, what they like, and dislike. Social media reviews, surveys, and focus groups, [...]
It’s expected that people are varied in their skills and ability to interpret, learn, and process information. For people in the workforce it’s no different, and can be challenging when you factor in the following considerations: Generational gaps Company culture Personality differences Leadership styles [...]
The past few years have produced a bevy of research reporting the connection between employee happiness and improved productivity. In one study, economists at the University of Warwick reported that happy employees are as much as 12% more productive than their counterparts, while unhappy employees are [...]
