The Banking Industry and Customer Experience in the Age of Fintechs
Whatever part of the banking industry you fall into, there’s no denying the relevance of - and [...]
How the UX of ConectysOS Improves our CX
You don’t have to go far to hear the acronyms UX (user experience) and CX (customer experience) [...]
How our ‘Work from Anywhere’ Solutions Give You a Leg Up in your Business
We often talk about our ‘work from anywhere’ solutions as a point of pride. This is because [...]
The Changing Face of a BPO Partner
If you asked someone years ago for an outsourcing definition, you’d probably hear something about cost reduction, [...]
Conectys successfully extends its iso 9001-2015 certification for tenth year running
Conectys Romania, June 2018 - Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announces [...]
How the Internet Changed Customer Service
Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer scientist, wrote [...]
Our Employees are Happier, so your Customers will be too
One of the biggest concerns we hear from companies that are considering outsourcing their customer service to [...]
Payment Solution Providers: Are you Preventing CNP Credit Card Fraud?
Given how fast-paced and digitized everything has become, it’s no wonder that paying quickly, easily and securely [...]
Three Tips to Make your Call Center Produce Revenue, not Deplete It
For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet [...]
Data Overload: Move on from Analysis Paralysis and Take Action
Many company leaders aren’t sure how to use data, but know they need to. In a survey by Tech [...]