Our Employees are Happier, so your Customers will be too
One of the biggest concerns we hear from companies that are considering outsourcing their customer service to [...]
Payment Solution Providers: Are you Preventing CNP Credit Card Fraud?
Given how fast-paced and digitized everything has become, it’s no wonder that paying quickly, easily and securely [...]
Three Tips to Make your Call Center Produce Revenue, not Deplete It
For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet [...]
Data Overload: Move on from Analysis Paralysis and Take Action
Many company leaders aren’t sure how to use data, but know they need to. In a survey by Tech [...]
The CEO’s Guide to a Rewarding BPO Relationship
So you’re the CEO of a rapidly growing company, and it’s pretty much [...]
Moderation in the Era of Microtransactions
Microtransactions, the small in-game payments you make to purchase special equipment or benefits, are becoming a steady [...]
The Hidden Worth of Outsourcing Awards
EOA Awards, NOA Awards, CEE Awards, Stevie Awards – the list could go on. The outsourcing world [...]
Pizza with the CEO? Why this Matters to Employee Job Satisfaction and our Internal Strategy
Think about all the frustrations that can come with hiring, managing and retaining a group of people [...]
Conectys Expands to a Second Site in the Philippines
Iloilo, Philippines April 3rd, 2018 - Conectys, the recognized leader in multilingual and multicultural outsourcing services, today [...]
Do you Need AI Products? Here’s How Humans are Supporting Tech-Driven Processes, and Not the Other Way Around
Artificial intelligence (A.I.). Natural language processing (NLP). Machine Learning. Chatbots. You can’t read the news without hearing [...]