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So far Conectys has created 152 blog entries.

3 Ways to Boost Mobile Operator Customer Service Experience

2020-02-13T11:50:07+02:00June 28th, 2018|Categories: Posts|Tags: , , , , |

Mobile operators around the world are searching for market differentiators. In a time when mobile network quality, device availability, functionality and pricing are directly comparable across markets, not even advertising or branding campaigns can change customer perceptions. The struggle for differentiation means that service [...]

The Banking Industry and Customer Experience in the Age of Fintechs

2019-10-26T10:34:43+03:00June 25th, 2018|Categories: Posts|

Whatever part of the banking industry you fall into, there’s no denying the relevance of - and ongoing conversation around - fintech startups. Definitions of fintechs can vary, but what all fintechs share is that they’re “businesses that aim at providing financial services by making [...]

How the UX of ConectysOS Improves our CX

2020-01-15T09:36:19+02:00June 18th, 2018|Categories: Posts|Tags: , , , , , , |

You don’t have to go far to hear the acronyms UX (user experience) and CX (customer experience) tossed around in boardrooms and strategy meetings - and for good reason. Both are incredibly important to customer satisfaction, loyalty and retention…all of which lead to sales, [...]

How our ‘Work from Anywhere’ Solutions Give You a Leg Up in your Business

2020-01-15T09:40:42+02:00June 11th, 2018|Categories: Posts|Tags: , , , , |

We often talk about our ‘work from anywhere’ solutions as a point of pride. This is because our workforce not only fills physical seats at brick-and-mortar locations, but we also have team members around the world who serve our customers from other places. We [...]

The Changing Face of a BPO Partner

2020-01-15T10:03:02+02:00June 4th, 2018|Categories: Posts|Tags: , , , |

If you asked someone years ago for an outsourcing definition, you’d probably hear something about cost reduction, capacity to meet staffing demands and/or the implementation of necessary processes. The takeaway was that offloading some of your business’ needs to a third party could save [...]

Conectys successfully extends its iso 9001-2015 certification for tenth year running

2020-01-20T12:15:43+02:00June 3rd, 2018|Categories: Announcements|Tags: , , , |

Conectys Romania, June 2018 - Conectys, the recognized leader in multilingual and multicultural outsourcing services, today announces that it has extended its ISO 9001:2018 certification yet again. For the past decade, Conectys has annually passed a third-party audit of its statutory and regulatory requirements, [...]

How the Internet Changed Customer Service

2020-02-11T10:48:50+02:00May 22nd, 2018|Categories: Posts|Tags: , , , , , |

Three Major Changes and Two that will Shape the Future Tim Berners-Lee, an English computer scientist, wrote a proposal for a distributed information system, and, on March 12th, 1989, he submitted it to CERN (The European Organization for Nuclear Research). That information system came [...]

Our Employees are Happier, so your Customers will be too

2020-01-15T09:23:16+02:00May 21st, 2018|Categories: Posts|Tags: , , , , , |

One of the biggest concerns we hear from companies that are considering outsourcing their customer service to us is how it will impact their customers. They’re worried that their customers will detect a difference between talking to their own reps versus the ones we [...]

Payment Solution Providers: Are you Preventing CNP Credit Card Fraud?

2020-01-31T12:10:50+02:00May 14th, 2018|Categories: Posts|Tags: , , , , |

Given how fast-paced and digitized everything has become, it’s no wonder that paying quickly, easily and securely through phones and computers is now the norm. So, for companies to compete in the marketplace, they also need to offer these types of payment options to [...]

Three Tips to Make your Call Center Produce Revenue, not Deplete It

2020-01-31T12:15:28+02:00May 7th, 2018|Categories: Posts|Tags: , , , |

For many industries, like hospitality and telecom, call centers are a given. There’s no way to meet customer demand without adequate agent staffing (and ample training for those agents). But the unfortunate reality is that many of these businesses also see their call centers [...]

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