What does CX need to look like in hospitality now?
We started this discussion last week. Let’s go deeper. Robotic Process Automation, chatbots, and other digital-first approaches This [...]
Conectys wins 2021 Bronze Stevie Awards
We’re proud to announce we’ve been awarded a Bronze 2021 Stevie Award in the category of Contact Center or Customer [...]
The next wave of the hospitality industry
In mid-April 2021, CBS Sunday Morning produced an entire 90-minute episode on “The Future of Travel,” a [...]
Right-shoring vs. Offshoring, and thinking about cost
In April 2021, Conectys VP of HR and Communications Christina Mihai appeared on the Talkpush Recruitment Hackers podcast [...]
Conectys becomes official UiPath partner
Today’s leading enterprises choose an ‘automation first’ strategy to become faster, more adaptable, and create capacity for innovation [...]
What should you look for in a customer experience or content moderation partner?
That’s our world. If you’re trying to evaluate real expertise in that space, look at these factors: [...]
How do you identify and vet expertise?
This varies by industry and organization, to some extent, but for our world, let’s say you need [...]
Conectys achieves 2021 ISO 9001:2015 certification for 13th consecutive year
In March of this year, following the conclusion of an external audit, we learned that we had [...]
The current state of expertise
In the past year, we’ve definitely had a lot of expertise in the world on various important topics: vaccinations, [...]
The four types of BPO & contact center providers
The four types of BPO & contact center providersWhat are the four types of BPO + contact center [...]