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So far Conectys has created 172 blog entries.

B2B outsourcing and partnerships in “The New Normal”

2020-08-10T10:34:20+03:00August 10th, 2020|Categories: Posts|Tags: , , , |

Every couple of months, our CEO Arnold writes an email to potential business prospects, i.e. companies across our core industries who have expressed interest in our customer experience solutions and moderation services. In the past few months, since about mid-May, he’s written two messages about how companies should embrace [...]

Global collaboration: It begins with alignment

2020-07-14T18:02:02+03:00July 14th, 2020|Categories: Posts|Tags: , , , |

Recently, we put together a white paper on global collaboration -- the challenges and successes -- and identified three core pillars of making global teams and client relationships work. Those were: Co-creation and co-strategizing Trust Alignment and agreement All three concepts are similar, yes. [...]

Building trust in global businesses: 1-to-1

2020-07-10T08:15:58+03:00July 10th, 2020|Categories: Posts|Tags: , |

Trust is the root of everything in business. If a partner doesn’t trust you, that partnership will end. Maybe not today or tomorrow, but it’s ending soon. The problem is, globally, the state of “trust” is fairly ambiguous. We talk about it often in [...]

What do we mean when we say “co-creation?”

2020-07-08T10:27:46+03:00July 8th, 2020|Categories: Posts|

Our world at Conectys is about delivering outsourcing excellence around customer experience (CX) and user-generated content (UGC). We do this every day, grow at doing it, and are up to 10 global delivery centers, 24/7 coverage, and 35+ languages. We’ve been at it for [...]

We set 2020 goals eight years ago. How’d we do?

2020-07-03T14:34:19+03:00July 3rd, 2020|Categories: Announcements|

In 2012, our vision for Conectys in 2020 was, broadly, to be the recognized market leader in multilingual outsourcing services, serving customers from all regions of the world in all mainstream global languages. Eight years ago, we broke this down into six Key Performance Indicators [...]

Ways to reduce customer service response time

2020-06-22T14:44:36+03:00June 5th, 2020|Categories: Posts|Tags: , , |

The need to reduce customer service response time is readily apparent, so we won’t belabor the importance too much. In short: if you keep customers waiting too long, they become frustrated -- and frustrated customers go elsewhere. Here’s probably the easiest way to think [...]

Gaming content moderation: How to do it better

2020-06-22T14:45:06+03:00June 4th, 2020|Categories: Posts|

The primary challenge of gaming content moderation Katherine Cross, working on her Ph.D. at the University of Washington and a frequent commentator on gaming and online issues, has noted a few times that games are often marketed and sold as “consequence-free indulgence,” which is [...]

Moderator mental health: How we make the Internet a safer place

2020-05-20T16:42:48+03:00May 20th, 2020|Categories: Posts|Tags: , , , |

Content moderation, social media, and mental health Tons of global brands seek us out to help them create safe and helpful online communities through user-generated content moderation support of all kinds including image, text, and audio/video. One of the big trends we’ve seen in [...]

Conectys partners with high-growth identity verification marketing leader

2020-06-22T14:44:04+03:00May 14th, 2020|Categories: Announcements|Tags: , , , |

We’re proud to announce we’ve recently partnered with one of the world’s leading identity verification companies.As part of the agreement, Conectys will deliver 24x7 outsourced content moderation and document verification services. Conectys’ new client supports many of the largest retail brands in the world [...]

Ways to measure customer success at scale

2020-05-20T12:07:10+03:00May 13th, 2020|Categories: Posts|Tags: , , |

How do you know you’re doing right by your customers? Customer experience metrics, customer success metrics, client satisfaction metrics, and more have exploded in the last five years. The gold standard is still NPS, or Net Promoter Score. NPS was initially pioneered at Intuit [...]

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