Conectys achieves 2021 ISO 9001:2015 certification for 13th consecutive year
In March of this year, following the conclusion of an external audit, we learned that we had [...]
The current state of expertise
In the past year, we’ve definitely had a lot of expertise in the world on various important topics: vaccinations, [...]
The four types of BPO & contact center providers
The four types of BPO & contact center providersWhat are the four types of BPO + contact center [...]
The race to be more digital
The core element of modern business is a race to be more digital -- the term is [...]
Call and contact center metrics that matter
Data is the new oil We keep hearing that and saying that in business circles. The biggest [...]
Content Moderation Trends for 2021
Content moderation became a huge topic in the early days of 2021, especially around social platforms (i.e. [...]
The rise of the on-demand economy and what it means for outsourcing
Back in 2015, The Wall Street Journal did a nice deep dive on “the on-demand economy,” which essentially refers to companies like [...]
Some of Conectys’ 2020 accomplishments
The big focal point of the year, in both society and business, was obviously COVID. In order [...]
Is there a disconnect around customer experience?
“The mystery” of customer experience Good post on customer experience mystery at Customer Think recently, citing some of these [...]
Four ways that contact centers are changing in 2021 and beyond
We started this sequence last week with a post on the connotations of “contact center” vs. “call center” and the [...]