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So far Conectys has created 186 blog entries.

Should you build your own chatbot?

2020-10-15T15:52:20+03:00October 20th, 2020|Categories: Posts|Tags: , , , |

You theoretically could, although without a proper development background, it’s very likely to be a long, time-consuming, potentially-frustrating process. There are tutorials online to guide you, but typically a better approach is a third-party, outsourced chatbot solution.At Conectys, we partner with [...]

Where do chatbots have the biggest impact?

2020-10-15T11:43:25+03:00October 15th, 2020|Categories: Posts|Tags: , , |

Let’s get deeper into their potential impact. In our last blog, we talked about the humble beginnings of chatbots. Where we see chatbots most, and their impact One of the major areas you initially saw chatbots scale was recruiting and [...]

The humble beginnings of chatbots

2020-10-13T11:12:29+03:00October 12th, 2020|Categories: Posts|Tags: , , |

Don’t worry, we’ll keep this a bit short, but it’s important to nerd out and know the basics and the arc of what happened with chatbots. The first-ever chatbot, presumably, was developed in 1966 at MIT by a professor named Joseph Weizenbaum. Said chatbot [...]

Conectys named finalist in European Customer Centricity Awards

2020-10-09T09:35:00+03:00October 8th, 2020|Categories: Announcements|Tags: , |

Conectys was a finalist in the 2020 European Customer Centricity Awards in the Best Contact Center category, alongside Ding, Extreme Digital, and eventual winner TTec. Call centers from 32 countries participated in the awards, and the Virtual Awards Ceremony on September 16 featured over [...]

The Fourth Industrial Revolution

2020-10-13T11:13:36+03:00September 30th, 2020|Categories: Posts|Tags: , , , |

We are at the dawn of what some analysts call “The Fourth Industrial Revolution.” The World Economic Forum has defined this as different from The Third Industrial Revolution -- that’s what many people believe we are currently in -- because of scope, velocity, and [...]

COVID and the doubling-down on flexibility and speed in B2B partnerships

2020-10-13T11:13:54+03:00September 25th, 2020|Categories: Posts|Tags: , , , |

The biggest transformation we’ve seen since mid-March is the need for flexibility and speed in customer interactions. We need partners and customer experience processes that can adapt quickly, creatively, and with elasticity. Easier said than done, though. Let's talk solutions! [...]

Five major shifts in customer experience because of COVID

2020-10-13T11:14:20+03:00September 24th, 2020|Categories: Posts|Tags: , , |

We’re entering a nearly-Golden Age of customer experience, and in reality, a lot of the trends we were already seeing are just being accelerated now. What are some of those? Let's talk solutions! Contactless payments In [...]

COVID and the acceleration of customer experience trends

2020-10-13T11:14:55+03:00September 18th, 2020|Categories: Posts|Tags: , , |

If you sat quietly for 15 minutes and tried to figure out all the different ways that COVID-19 impacted customer experience, you’d probably come to a list something like this: Focus on safety Caring for customers Acceleration of digital services More e-commerce A re-imaging [...]

RPA Projects: How long until implementation, and who is involved?

2020-10-13T11:15:15+03:00September 10th, 2020|Categories: Posts|Tags: , , , |

Start here, with two previous posts on the topic: What types of projects are good for RPA? When RPA projects fail, why does that happen? OK. Now let’s talk about timelines and people Let's talk solutions! [...]

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