You theoretically could, although without a proper development background, it’s very likely to be a long, time-consuming, potentially-frustrating process. There are tutorials online to guide you, but typically a better approach is a third-party, outsourced chatbot solution.At Conectys, we partner with [...]
Let’s get deeper into their potential impact. In our last blog, we talked about the humble beginnings of chatbots. Where we see chatbots most, and their impact One of the major areas you initially saw chatbots scale was recruiting and [...]
Don’t worry, we’ll keep this a bit short, but it’s important to nerd out and know the basics and the arc of what happened with chatbots. The first-ever chatbot, presumably, was developed in 1966 at MIT by a professor named Joseph Weizenbaum. Said chatbot [...]
Conectys was a finalist in the 2020 European Customer Centricity Awards in the Best Contact Center category, alongside Ding, Extreme Digital, and eventual winner TTec. Call centers from 32 countries participated in the awards, and the Virtual Awards Ceremony on September 16 featured over [...]
We are at the dawn of what some analysts call “The Fourth Industrial Revolution.” The World Economic Forum has defined this as different from The Third Industrial Revolution -- that’s what many people believe we are currently in -- because of scope, velocity, and [...]
The biggest transformation we’ve seen since mid-March is the need for flexibility and speed in customer interactions. We need partners and customer experience processes that can adapt quickly, creatively, and with elasticity. Easier said than done, though. Let's talk solutions! [...]
We’re entering a nearly-Golden Age of customer experience, and in reality, a lot of the trends we were already seeing are just being accelerated now. What are some of those? Let's talk solutions! Contactless payments In [...]
If you sat quietly for 15 minutes and tried to figure out all the different ways that COVID-19 impacted customer experience, you’d probably come to a list something like this: Focus on safety Caring for customers Acceleration of digital services More e-commerce A re-imaging [...]
Start here, with two previous posts on the topic: What types of projects are good for RPA? When RPA projects fail, why does that happen? OK. Now let’s talk about timelines and people Let's talk solutions! [...]
Outsourcing buyers are looking to gain access to some of the advantages of outsourcing in a more accentuated and formalized format: through the contract. Let's talk solutions! Some of the trends we are seeing are: Agility, [...]
