US Online Retailer Appoints Conectys to Deliver Customer Service Excellence
Bucharest, Romania, July 20th , 2015 – A US-based global e-commerce company has signed Conectys on as the single provider of B2C Customer Experience solutions to its client base across the US and Canada.
Conectys will be providing 24/7 phone support in English for the retailer’s North American markets. The collaboration is based on a flexible, shared service delivery model from the outsourcer’s Philippines service centre and takes advantage of the American English capabilities in the area. The interactions are centred on pre- and post-purchase customer support of the highest quality.
The client transitioned from a previous vendor to Conectys for the latter’s ability to deliver high touch cost-efficient customer service. Its experience in multilingual and multicultural capacity scaling to the brand’s seasonality and future global needs have been key in appointing Conectys to drive growth and customer satisfaction. The new partnership focuses on offering the best customer support services and continuously improving them through customer feedback, with the possibility of expanding the scope of work to cover additional brands and communication channels.
Conectys acts as a one-stop shop for all the client’s needs, from people, to technology and processes, drawing on over 10 years’ experience in delivering excellent support to medium and large companies in the retail sector. Conectys’ CEO, Arnold Cobbaert, says of the collaboration: “We have brought together best in class talent, certified processes and the latest Customer Experience technology to meet and exceed our client’s expectations. Their success is our success.”
To the retailer, this partnership represents an opportunity to improve customer satisfaction and brand loyalty by tapping into multilingual resources around the clock. To Conectys, the growth in both US-based clients and vertical know-how in online retail creates the prime conditions to equip their newest client for global expansion.
Conectys is a recognised leader in multilingual and multicultural outsourcing services. It offers outsourcing capabilities that set it apart from its competitors and create brand value for global organisations. Conectys combines talented multilingual teams with effective quality processes and proven technology to deliver new levels of service personalisation and profitability.
Conectys has facilities in Belgium, Romania and the Philippines, as well as a secure Work from Home delivery system, providing a global footprint and international scale to high tech, finance, travel, hospitality, media and entertainment companies.
Conectys is ISO 9001:2008 certified and PCI DSS Compliant.