High-End Fashion Brand Partners with Conectys for European Customer Service Solutions
BUCHAREST, ROMANIA, October 20, 2015 – A Spanish luxury fashion retailer has chosen Conectys as a partner for global expansion and native high-touch customer service solutions across Europe.
The brand specialises in bespoke men’s fashion, and began to manage client queries with an in-house customer support team. With business booming and a loyal fan base, the retailer began to look for an experienced customer service outsourcing provider to support its European expansion.
The supplier of choice, Conectys, will act as a single point of contact for the client, drawing on its extensive retail experience with similar brands. The multilingual teams at Conectys will provide Level 1 support for pre-sales, order-related, and post-sales enquiries in six mainstream European languages over email and live chat.
The ability to deliver bespoke solutions, handle seasonal spikes and enhance customer loyalty at a global level have been key in selecting Conectys Romania as a business partner. As more and more companies become familiar with Romania’s business capabilities, Conectys’ presence in the East European country and subsequent success prove that outsourcing through nearshoring is a valuable gateway to the European and, indeed, global market.
The partnership represents another step for Conectys toward a streamlined offering to the luxury retail sector, and proof that nimble multilingual customer service is the key to sustainable business expansion.
Conectys is a recognised leader in multilingual and multicultural outsourcing services. Its specialised outsourcing capabilities set it apart from its competitors and create brand value for global organisations. Conectys combines talented multilingual teams with effective quality processes and proven technology to deliver new levels of service personalisation and profitability.
Conectys has facilities in Belgium, Romania and the Philippines, as well as a secure Work from Home delivery system, providing a global footprint and international scale to telecommunications, finance, travel, hospitality, media and entertainment companies.
Conectys is ISO 9001:2008 certified and PCI DSS Compliant.