German Infrastructure Management Provider Joins Conectys’ Client Portfolio
BUCHAREST, ROMANIA, December 15, 2015 – A German global managed hosting systems provider has chosen Conectys for outsourced, high-level NOC services and support for B2B customers.
The tech client delivers tailored IT services, guaranteed uptimes and fully-qualified 24/7 support. Gearing up for expansion, the company analysed the benefits of outsourcing to an external contractor and investigated partnership opportunities.
Conectys stood out both through its NOC-related expertise, but also through its ISO 9001 process certification, PCI compliance, and deployment of automation via its proprietary operating system (ConectysOS) that provides the framework for the company’s BPaaS transformation.
As the outsourcing provider of choice, Conectys will be deploying a three-stage support project that will grow in complexity over the span of the collaboration. Conectys’ highly responsive NOC teams will play an important role in the management of the modern distributed information systems developed by the client. They will facilitate chat-based conferencing and troubleshooting support within SLAs, acting as a liaison between the client’s and their customers’ tech teams, helping translate improvements from ideation to action plans.
The outsourced Network Operations Center will cover nearly all the end-clients’ requests, ensuring proactive 24/7/365 monitoring of Linux server boxes, operating Apache and MySQL servers, performing security updates and regular deployments.
Conectys’ deep Linux administration integration, proven 24/7/365 NOC services, ability to use the client’s platform and setup flexibility, the client’s engagement in co-developed training sessions, as well as the overall documentation streamlining process are clear signs of a strong, mutually-beneficial business relationship between the outsourcing vendor and client.
With this addition to its portfolio, Conectys seeks to deepen its technical expertise while supporting the well-known global infrastructure management provider in its expansion to new markets.
Conectys is a recognised leader in multilingual and multicultural outsourcing services. Its specialised outsourcing capabilities set it apart from its competitors and create brand value for global organisations. Conectys combines talented multilingual teams with effective quality processes and proven technology to deliver new levels of service personalisation and profitability.
Conectys has facilities in Belgium, Romania and the Philippines, as well as a secure Work from Home delivery system, providing a global footprint and international scale to retail, telecommunications, finance, travel, hospitality, media and entertainment companies.
Conectys is ISO 9001:2008 certified and PCI DSS Compliant.