Conectys partners with UK provider of tech-assisted learning to bring education to the next level
Bucharest, Romania, July 27th , 2015 – Conectys, a leading supplier of global outsourcing solutions, is today announcing a partnership with one of the UK’s largest specialists in technology-assisted learning.
The collaboration targets end-user support for a language development multiplatform app that will offer a rich and immersive alternative to current teaching methods. The subscription-based product is endorsed by one of the most prestigious higher education publishers in the world, as well as by an international leader of adaptive spoken language learning software.
Conectys' client had been in the market for a nimble, value-oriented service provider that could easily adapt to their growing numbers of international learners. They chose Conectys for its global delivery capabilities and proven industry expertise in delivering flexible, high touch customer service to two other clients known for providing training and employment support services.
The support solution is set to go live in the second half of August. During the initial phase, Conectys will provide 24/7 assistance in two languages across written online channels. The following phase will introduce a wider scope of work with a total of 6 languages covering Europe, Asia and part of Africa by the end of 2015.
In addition to leveraging its award-winning blend of people, processes and technology, Conectys will also be measuring end-customer satisfaction through several key metrics. The support team will collect learner feedback firsthand, streamlining the onboarding process and enabling user-focused product improvement.
Conectys is excited to get involved in a global collaboration set to redefine tech-assisted learning. The partnership relies on 5-star customer service to drive consumer acquisition, consumer loyalty and continuous product improvement.
Conectys is a recognised leader in multilingual and multicultural outsourcing services. It offers outsourcing capabilities that set it apart from its competitors and create brand value for global organisations. Conectys combines talented multilingual teams with effective quality processes and proven technology to deliver new levels of service personalisation and profitability.
Conectys has facilities in Belgium, Romania and the Philippines, as well as a secure Work from Home delivery system, providing a global footprint and international scale to high tech, finance, travel, hospitality, media and entertainment companies.
Conectys is ISO 9001:2008 certified and PCI DSS Compliant.