Car Rental Distribution Specialist Signs with Conectys for Multilingual Customer Service
BUCHAREST, ROMANIA, November 18, 2015 – Conectys, the global Business Process Outsourcing provider, today announced it has expanded its portfolio with a long-standing German car rental services specialist.
The client specializes in B2B and B2C car rental aggregation and distribution for the travel and leisure industry. Having previously outsourced its customer-facing processes to a different provider, the car rental specialist looked for a business partner with broad multilingual customer service capabilities to enhance its customer satisfaction as a clear brand differentiator on the established European and US markets.
Conectys’ tenured teams will provide Level 1 customer service solutions in German, English, French, Italian and Spanish through calls, emails and chat support, using the client’s tools and contributing to its extensive knowledge base. The outsourced customer service division will play an active role in the car rental specialist’s expansion to South American and APAC.
Its quick ramp-up capabilities and multilingual, multicultural workforce made Conectys the obvious choice in the RFP process. Thanks to its customer-centric business model and advanced call centre platform, Conectys is able to offer its client the most efficient, personalised and competitive outsourcing services in the required geographies. The second stage of the collaboration targets the introduction of Portuguese and APAC languages in the multilingual customer service mix.
The collaboration stands to win from the deep knowledge transfer and flexible setup, bringing the client significant competitive advantages and adding to Conectys’ industry vertical experience.
Conectys is a recognised leader in multilingual customer service. Its specialised outsourcing capabilities set it apart from its competitors and create brand value for global organisations. Conectys combines talented multilingual teams with effective quality processes and proven technology to deliver new levels of service personalisation and profitability.
Conectys has facilities in Belgium, Romania and the Philippines, as well as a secure Work from Home delivery system, providing a global footprint and international scale to telecommunications, finance, travel, hospitality, media and entertainment companies.
Conectys is ISO 9001:2008 certified and PCI DSS Compliant.