Conectys secured The European BPO Contract of the Year 2014 at the EOA Awards

conectys-wins-eoa-award-2014London, United Kingdom, July 10th 2014 – Conectys, the leader in Multilingual and Multicultural Outsourcing Services has won the title of European BPO Contract of the Year 2014 at the EOA (European Outsourcing Association) awards in the United Kingdom. The award ceremony took place on July 10 in London, to recognize excellence in pan-European outsourcing and to reward buyers, suppliers, advisors and destinations. Conectys was recognized for the instrumental role it played in scaling the client brand, through its spirited multilingual and multicultural teams, global delivery capabilities and customer experience driven modus-operandi.

The awarded contract was a result of Conectys partnership with a leading designer and manufacturer of sports precision instruments. The company is prized for intuitive design, accuracy and dependability. It is a global organization, with more than 400 employees worldwide, which sells products in more than 100 countries.

The main challenge of the project was to help the Conectys client consolidate global support across all languages and communication channels as a true partner that strives for excellence in Customer Experience. Conectys attained and consistently exceeded all project objectives with the customer registering satisfaction and exceeding of expectation. In a nutshell, this is what led to Conectys’ recognition and ultimate winning of the outsourcing contract award.

Conectys has helped its customer to improve First Contact Resolution (FCR) rate by 40 per cent and the Net Promoter Score (NPS) by 170 per cent in 2013, with a record NPS in December 2013. Finally, Conectys achieved an overall end user quality score of 89%.

Conectys was recognized for its contribution in the industry through their provision of high touch multi-channel and multilingual outsourcing contract. The company performed exemplary well in the five areas that were being graded. These areas include; the strategy used in commissioning the project, the partnership approach, benefit realization, best practice, governance and innovations. Conectys was also noted for its phenomenal growth in the current year. The company’s ability to handle large projects within a short time frame as well as its high level of efficiency also contributed greatly in its selection as the sole winner of the prestigious award.

EOA is one of three types of major award ceremonies, the others are NOA Outsourcing Professional Awards and NOA Awards. According to the organizers these awards provide the perfect opportunity to recognize a company, a team or an organization amongst the elite of the outsourcing industry.

 
About Conectys

Conectys is a recognised leader in multilingual and multicultural outsourcing services. Its specialised outsourcing capabilities create significant competitive differentiation and brand value for global organisations. Conectys combines talented multilingual teams with effective quality processes and proven technology to deliver new levels of service personalisation and profitability.

Conectys has facilities in Belgium, Romania and the Philippines, providing a global footprint and international scale to telecommunications, finance, travel, hospitality, media and entertainment companies.

Conectys has facilities in Belgium, Romania and the Philippines, providing a global footprint and international scale to telecommunications, finance, travel, hospitality, media and entertainment companies.